Salesforce Senior Admin

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

POSITION SUMMARY

We are seeking a highly motivated and experienced Sr. Salesforce Administrator who will be responsible for the day-to-day configuration, enhancement, maintenance, and support of the company's Salesforce applications. This role collaborates with stakeholders across departments to translate business requirements into technical solutions and improve platform adoption and efficiency. Minimal travel will be required.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Lead the administration and continuous improvement of our Salesforce environment, ensuring optimal performance and scalability.
• Oversee the configuration, enhancement and management of Sales Cloud, Service Cloud, and Marketing Cloud to align with business needs.
• Design and implement data models by creating custom objects, fields, relationships and record types to support scalable business processes.
• Design and implement complex lightning flows, LWCs, workflows, validation rules, and Lightning pages.
• Develop, Optimize and Maintain Dashboards & Reports in Salesforce to provide actionable insights and track key performance metrics.
• Manage data migration activities by leveraging relevant data movement tools such as Data Loader and other ETL tools to import/maintain large datasets ensuring accuracy and consistency.
• Manage user roles, profiles, and security settings to ensure data integrity and security.
• Provide advanced support and troubleshooting for Salesforce users, resolving complex issues efficiently.
• Collaborate with cross-functional teams to gather and analyze requirements, translating them into comprehensive Salesforce solutions.
• Develop and maintain detailed documentation for system configuration, processes, and user training.
• Conduct regular data audits, cleansing, and ensure compliance with data governance policies.
• Stay current with Salesforce releases, new features, and best practices, recommending and implementing enhancements.
• Lead the integration of Salesforce with other business systems and third-party applications.
• Provide training, mentorship, and support to end-users and junior administrators to enhance their Salesforce proficiency.
• Lead and manage Salesforce-related projects, ensuring timely delivery and alignment with business objectives.

KEY QUALIFICATIONS:

Education
• Bachelor’s degree required, degree in computer science, information systems or related field is preferred.

Certifications
• Salesforce Administrator certification is required; advanced Salesforce certifications (e.g., Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant) are preferred.

Required Skills

• Advanced experience in Sales Cloud and demonstrated proficiency in Service Cloud and Marketing Cloud; experience with Data Cloud, Commerce and Communities is a plus.

• 5 to 7 years of hands-on experience as a Salesforce Administrator

• 1 to 3 years of experience as a hands-on Team Leader, directing, mentoring, and coaching team members while actively supporting problem-solving efforts.

• Proven experience in designing and managing complex Salesforce configurations.

• Strong understanding of Salesforce security, sharing rules, and data governance.

• Excellent communication skills to translate technical concepts to non-technical users and gather requirements from stakeholders.

• Strong customer focus with demonstrated analytical and problem-solving skills; knowledge of USG products, business and customer base is a plus.

• Excellent attention to detail, quality and accuracy of assigned work and projects.

• Proven time management and organizational skills with the ability to juggle multiple demands, manage shifting priorities and meet deadlines.

• Proven leadership and management skills with the ability to work independently and as part of a team; experience process design and project management is a plus.

• Strong interpersonal, written, and verbal communication skills; ability to communicate effectively with internal customers, team members and upper management.

• Proficiency in Microsoft Office Suite; experience with analytical tools such as Tableau and OBIEE, is a plus.
  
  Preferred Skills
  • Experience with integrating Salesforce with external systems using APIs, middleware (MuleSoft) or others.
  • Experience with Agentforce, Einstein for Service or other Generative AI tools.
  • Knowledge of Apex, Visualforce, and Salesforce development best practices.
  • Familiarity with Agile methodologies and project management principles.
  • Experience with ERP and CRM applications such as Oracle Advanced Pricing, Oracle Channel Revenue Management; Salesforce experience preferred.

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran