Application Programming Interface (API), Case Management, Cloud Computing, Customer Service Operations, Customer Support/Service, Data Structures, Home Automation, Operational Improvement, Salesforce.com, Scalable System Development, Software Engineering, Software as a Service (SaaS), Work From Home
Job title - Salesforce Service Cloud Developer
Client Location - United State
Remote work offering - 100%
Client Industry - Technology / SaaS
Contract Length - 12 months
Contract type - Freelance / C2C
Project focus
You will be working on enhancing a Salesforce Service Cloud environment focused on improving customer support operations. The role involves building scalable solutions, streamlining case management processes, and integrating Salesforce with external platforms to create a seamless support experience.
Key skills and Experience required
- Strong hands-on development experience within Salesforce Service Cloud
- Solid coding ability using Apex and Lightning Web Components
- Experience configuring core Service Cloud features (cases, workflows, service console)
- Proven experience integrating Salesforce with third-party systems via APIs
- Good understanding of data structures and platform architecture within Salesforce
- Experience building and optimizing automation using Flow
- Darwin Recruitment is acting as an Employment Business in relation to this vacancy.