A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters Key
Technical Skills
Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta Core Responsibilities
Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud. Service Cloud Core Skills
Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.
Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools Integration Experience
API Development: Connecting external systems using REST and SOAP APIs.
Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
Real-Time Data: Using Platform Events and middleware to exchange live data securely
Numbers & Facts
Location
Seattle, WA
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Amazon Web Services (AWS)unmatched
Apache Kafkaunmatched
Apex Programming Languageunmatched
Application Programming Interface (API)unmatched
Architectural Designunmatched
Artificial Intelligence (AI)unmatched
Brokerageunmatched
Case Managementunmatched
Centers for Disease Control and Prevention (CDC)unmatched
Cloud Computingunmatched
Computer Telephony Integration (CTI)unmatched
Customer Service Toolsunmatched
Data Collectionunmatched
Home Automationunmatched
Knowledge Baseunmatched
Middlewareunmatched
REST (Representational State Transfer)unmatched
SOAP (Simple Object Access Protocol)unmatched
Salesforce.comunmatched
Service Level Agreement (SLA)unmatched
Skills-Based Routingunmatched
Software Engineeringunmatched
Telephonyunmatched
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