Salesforce Solution Architect – Commercial

Overview

We are seeking a highly experienced Salesforce Solution Architect to oversee and optimize our Quote-to-Cash (Q2C) technology ecosystem. This role is responsible for aligning Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud and hybrid ERP systems with business objectives to enable efficient, scalable, and high-quality operations.

The ideal candidate combines strategic vision with hands-on leadership, bringing deep expertise in Q2C processes, global team management, and platform consolidation—particularly in post-acquisition environments. This position offers a unique opportunity to shape our enterprise platform strategy across Sales, Operations, and Finance functions.

Key Responsibilities

• Serve as the primary IT leader for the Quote-to-Cash domain, ensuring alignment of technology solutions with business goals.
• Partner with Sales, Finance, Operations, and other stakeholders to identify and implement process and system improvements.
• Collaborate with a blended team of onshore and offshore IT resources to deliver enhancements, integrations, and support services on time and within quality standards.
• Define and drive the platform strategy and roadmap for Salesforce, CPQ, Field Services and ERP systems, focusing on simplification, scalability, and superior user experience. (Experience with Infor Syteline preferred.)
• Lead platform rationalization and integration initiatives, particularly in the context of mergers and acquisitions.
• Establish and uphold service delivery standards, SLAs, and best practices across platforms and teams.
• Collaborate with enterprise architecture, cybersecurity, and infrastructure teams to ensure compliance, resilience, and alignment with enterprise standards.
• Act as an escalation point for critical incidents, driving problem resolution and continuous improvement in system reliability and user satisfaction.

Qualifications

• 15+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
• Deep expertise in Salesforce, CPQ/RCA, FSL, Service Cloud and ERP, with demonstrated success optimizing end-to-end business processes.
• Proven experience leading global delivery teams, including offshore resources.
• Demonstrated success in managing platform consolidation and integration initiatives in complex, post-acquisition environments.
• Exceptional stakeholder management skills, with the ability to influence and collaborate across business and IT functions.
• Strong leadership, communication, and analytical problem-solving capabilities.
• Bachelor’s degree in information systems, Computer Science, or related discipline (or equivalent experience).

Preferred Qualifications

• Experience with Agile methodologies and delivery models.
• Exposure to other enterprise SaaS applications such as Service Now, JIRA, NetSuite, or SAP.
• Relevant certifications in Salesforce.