Salesforce Solution Architect

• LOCATION: REMOTE
• DURATION: 6 MONTHS
• GBAMS_REQID: 10922217
• JOB_TITLE: SALESFORCE SOLUTION ARCHITECT
• EXPERIENCE_REQUIRED: 12–14 YEARS
• DOMAIN: SALESFORCE / ARTIFICIAL INTELLIGENCE
• PRIMARY_SKILL: SALESFORCE MARKETING CLOUD ARCHITECT

ROLE_DESCRIPTION

• Lead the design and architecture of Salesforce solutions, with Marketing Cloud as the primary focus and Sales Cloud and Service Cloud as secondary areas.
• Ensure Salesforce solutions meet enterprise standards for scalability, security, performance, and maintainability.
• Drive adoption of Salesforce AI capabilities, including:
  • Einstein AI
  • Agentforce
  • Predictive Analytics
  • Generative AI
  • Intelligent Automation
• Evaluate emerging Salesforce technologies, AI innovations, and industry trends.
• Recommend continuous Salesforce platform improvements based on emerging technologies and business needs.
• Define enterprise-wide Salesforce architecture standards, integration patterns, and best practices.
• Ensure data governance, security, compliance, and data quality across Salesforce platforms and integrated systems.
• Collaborate with business stakeholders to translate business requirements into scalable Salesforce architecture and solution designs.
• Design and implement complex Salesforce solutions involving:
  • Custom development
  • APIs
  • Middleware
  • Third-party integrations
• Provide technical leadership and guidance to development, administration, and project teams throughout the project lifecycle.
• Define the overall system landscape and identify gaps between current and desired states.
• Develop CRM solution strategies aligned with enterprise business objectives.
• Build Salesforce feature, functionality, and future-release strategies and roadmaps.

ESSENTIAL_SKILLS

• Salesforce Marketing Cloud – primary skill.
• Relevant Salesforce Marketing Cloud Architect-level certifications required.
• Strong experience with Salesforce Sales Cloud.
• Strong experience with Salesforce Service Cloud.
• Hands-on experience with Generative AI solutions and architectures.
• Experience with Salesforce Einstein AI.
• Hands-on experience with Salesforce Agentforce.
• Experience with predictive analytics and intelligent automation.
• Strong Salesforce solution architecture and enterprise architecture experience.
• Experience defining Salesforce architecture standards and integration patterns.
• Strong understanding of Salesforce security, data governance, compliance, and data quality.

DESIRABLE_SKILLS

• Basic working knowledge of Salesforce Experience Cloud / Community Cloud.
• Ability to define system landscapes and identify gaps between current and desired states.
• Experience delivering CRM solutions.
• Working knowledge of data migration and data integration.
• Experience designing and implementing technology-enabled business solutions.
• Client-facing experience in technology solution delivery.
• Experience in team leadership roles such as:
  • Functional Lead
  • Work-Stream Lead
  • Technical Lead
• Experience developing Salesforce strategy and roadmaps.
• Knowledge of Salesforce features, functionalities, product enhancements, and future releases.
• Experience with Salesforce APIs, middleware, and third-party integrations.

AI_AND_SALESFORCE_CAPABILITIES

• Salesforce Einstein AI
• Salesforce Agentforce
• Generative AI
• Predictive Analytics
• Intelligent Automation
• AI Solution Architecture
• AI Integration
• Salesforce Marketing Cloud
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce CRM Architecture

KEYWORDS

• Salesforce Marketing Cloud Architect
• Salesforce Solution Architect
• Salesforce Gen AI Architect
• Salesforce AI Architect
• Agentforce
• Einstein AI
• Generative AI
• Marketing Cloud
• Sales Cloud
• Service Cloud
• Experience Cloud
• Salesforce Architecture
• CRM Solution Architect

ROLE_RESPONSIBILITIES

• Lead Salesforce architecture and solution design initiatives.
• Design secure, scalable, and high-performance Salesforce solutions.
• Drive enterprise adoption of Salesforce AI and Agentforce capabilities.
• Evaluate new Salesforce and AI technologies and recommend platform enhancements.
• Establish enterprise Salesforce architecture standards and best practices.
• Design integration architectures involving APIs, middleware, and third-party systems.
• Lead data governance, security, compliance, and data quality initiatives.
• Translate business requirements into technical and functional Salesforce solutions.
• Provide architectural guidance to developers, administrators, and project teams.
• Support project teams throughout the complete Salesforce implementation lifecycle.
• Develop Salesforce technology strategies and long-term platform roadmaps.

SOFT_SKILLS

• Excellent communication skills.
• Strong client-facing and stakeholder management abilities.
• Strong technical leadership skills.
• Strategic and analytical thinking.
• Strong collaboration and team-building skills.
• Ability to translate complex business requirements into scalable technical solutions.
• Strong documentation and knowledge-sharing skills.

CERTIFICATIONS

• Relevant Salesforce Architect-level certifications are required, particularly those aligned with Marketing Cloud.
• Additional Salesforce, AI, or architecture certifications are desirable.

SKILLS

• Digital: Artificial Intelligence (AI)
• Digital: Salesforce Service Cloud
• Digital: Salesforce Sales Cloud
• Digital: Salesforce Field Service Lightning
• Digital: Salesforce Marketing Cloud
• Digital: Salesforce Experience Cloud
• Digital: Salesforce Agentforce
• Digital: Generative AI

EXPERIENCE_RANGE

• Required Experience: 12–14 years
• General Experience Requirement: 10+ years