Salesforce Solution Architect in Patient Services

Introduction

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth.

Role Summary

The Salesforce Architect, Patient Services is a hands-on senior individual contributor responsible for the end-to-end solution architecture of Patient Services engagements built on Salesforce Health Cloud and Life Sciences Cloud. The architect owns data model, security, integration, and portal design across the Patient Services lifecycle—enrollment, benefits verification, hub case management, adherence, field reimbursement, and patient/HCP engagement. This role is deeply technical: the architect personally designs the solution, writes and reviews code where appropriate, leads architecture workshops with client stakeholders, and ensures quality and scalability across configuration, Apex, LWC, and integration layers. The role partners closely with BAs, developers, QA, validation, and engagement leads to translate clinical and commercial requirements into pragmatic, validated solutions. Limited travel 10% or less. Fully remote.

Core Responsibilities

• Serve as lead Salesforce architect on Patient Services engagements, owning end-to-end solution design across Salesforce Health Cloud and Life Sciences Cloud (Patient Services), with extension into Service Cloud, Experience Cloud, Data Cloud / Data 360, and MuleSoft as needed
• Design and validate solution architecture for Patient Services use cases, including patient enrollment and onboarding, benefits verification, prior authorization, copay and financial assistance, hub case management, adherence and refill, field reimbursement, nurse case management, and patient/caregiver engagement
• Own data model design across Health Cloud and Life Sciences Cloud Patient Services objects (Care Programs, Care Program Enrollees, Care Program Products, Care Plans, Care Requests, etc.), ensuring scalable, extensible, and platform-aligned implementations
• Design security, sharing, and PHI handling architecture, including role hierarchy, sharing rules, restriction rules, field-level security, encryption, and audit logging appropriate for HIPAA and regulated patient data
• Architect integrations across the Patient Services ecosystem, including specialty pharmacy, hub vendors, EHR/EMR, payer and clearinghouse, benefits verification, copay vendors, and patient-facing channels (SMS, email, portal, IVR)
• Design HCP and patient portal experiences on Experience Cloud, including authentication, authorization, identity, and patient/caregiver delegation patterns
• Provide hands-on technical leadership across configuration, Apex, Lightning Web Components (LWC), Flow, and integration design—reviewing code, design artifacts, and platform decisions to ensure quality and scalability
• Lead technical discovery and architecture workshops with client stakeholders across patient services operations, IT, security, and compliance
• Translate business and clinical requirements into pragmatic, validated solution designs, balancing platform best practice with delivery realities
• Author solution architecture documentation, including data model diagrams, integration architecture, security model, environment strategy, and architecture decision records (ADRs)
• Partner with BAs, developers, QA, and validation leads to ensure solution designs are buildable, testable, and (where applicable) validatable under GxP and 21 CFR Part 11 considerations
• Mentor developers, junior architects, and BAs on Health Cloud, Life Sciences Cloud, and Patient Services patterns, including design reviews, code reviews, and technical coaching
• Support presales and solutioning for Patient Services pursuits, including level-of-effort estimation, SOW input, response to RFx, and client architecture presentations
• Stay current on the Salesforce HLS roadmap (Life Sciences Cloud, Health Cloud, Agentforce for HLS, Data Cloud) and translate platform direction into recommendations for clients and internal Slipstream investment
• Contribute to Slipstream’s Patient Services accelerators, reference architectures, and reusable assets to improve delivery speed and quality across engagements

Required Qualifications

• 8+ years of Salesforce ecosystem experience, including 4+ years in a hands-on Salesforce architect role
• Required pharma, biotech, healthcare, or life sciences industry experience, with direct delivery experience on Patient Services, Patient Support Programs (PSPs), or Hub Services use cases
• Required hands-on architectural experience with Salesforce Health Cloud and Salesforce Life Sciences Cloud (Patient Services), including data model, security model, and integration design
• Required Salesforce architect certification: Application Architect or System Architect (or active CTA pursuit). Component certifications such as Data Architect, Sharing & Visibility Architect, Integration Architect, or Identity & Access Management Architect are accepted toward this track
• Required Salesforce Platform Developer II (Sr. Developer) certification
• Strong hands-on technical experience with Apex, Lightning Web Components (LWC), Flow, Platform Events, and integration patterns (REST, SOAP, Platform Events, Streaming, Bulk)
• Strong experience designing integrations across Salesforce, MuleSoft (or comparable iPaaS), EHR/EMR, specialty pharmacy, hub vendors, payer/clearinghouse, and patient-facing channels
• Strong understanding of PHI, HIPAA, consent, and regulated delivery practices, including documentation quality, traceability, and change control
• Strong experience designing Experience Cloud (formerly Community Cloud) portals, including authentication, identity, sharing, and delegated access patterns
• Experience leading client-facing technical workstreams, including running architecture workshops, presenting to executive stakeholders, and managing technical scope and risk
• Excellent written and verbal communication skills, including the ability to translate complex technical decisions for business and clinical stakeholders

Nice to Have

• Salesforce Certified Technical Architect (CTA) or active CTA pursuit
• Additional Salesforce certifications: Health Cloud Accredited Professional, Life Sciences Consultant, Experience Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant
• Hands-on experience with Data Cloud / Data 360, Agentforce for HLS, or Einstein for Service
• Experience with hub vendors and specialty pharmacy integration (e.g., AssistRx, Lash, CareMetx, Trialcard, CVS Specialty, Accredo)
• Experience with Veeva CRM, Veeva Vault, and common pharma commercial/medical platforms, including Salesforce-Veeva coexistence patterns
• Working knowledge of FDA 21 CFR Part 11, GxP, and computer system validation (CSV) practices
• Experience with MuleSoft Anypoint Platform, including API-led connectivity patterns
• Experience with offshore or distributed delivery teams
• Prior experience at a Salesforce consulting partner or systems integrator with a healthcare or life sciences focus

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.