Salesforce Support Engineer

Salesforce Support Engineer
Rate: $45.00 - $47.00 hourly
Experience: 5+ years

Job Description

We're seeking a Salesforce professional who enjoys solving business challenges through technology. In this role, you'll support and enhance our Salesforce environment through day-to-day administration, configuration changes, Lightning Flow customization, targeted Apex code updates, integration management, and the creation of reports and dashboards that drive informed business decisions.

Why you'll enjoy this role: You'll have the opportunity to influence the evolution of the Salesforce platform, collaborate with multiple business teams, and see your solutions make an immediate impact across the organization.

Major Responsibilities

• Function as Salesforce specialist CRM developer responsible for the support of multiple salesforce applications within the Org
• Oversee the daily operations, maintenance, and support of Salesforce ensuring high availability and reliability.
• Use ServiceNow to track incident/request progress.
• Daily administration and support of Salesforce CRM system including managing user setup, roles and security, territory management, customization of objects, fields, record types, and page layouts.
• Development of triggers, custom objects, lightning flows, and small enhancements to Apex / Batch classes.
• Develop and create customized reports and dashboards within Salesforce CRM.
• Perform data management activities including data loads and data clean up jobs as per business requirement.
• Create and maintain technical documentation and SOP documentations for Salesforce functionalities and integrations with 3rd party systems.
• Stay updated on key technological trends & changes from Salesforce and identify opportunities to integrate them into current organizational processes.

Required Knowledge and Skills

• 5+ years hands on experience as Salesforce Administrator / Developer including Sales / Service Cloud.
• 2-3 years experience in ITSM tools like Service Now, Incident management, Problem/Change management.
• 2+ years' experience in data architecture and data migration.
• Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets, Territory management, Roles, Profiles, Sharing Rules).
• Hands on experience with Omnistudio and Omniscripts.
• 3-5 years of experience on debugging integration issues related to Informatica/ETL Data load, REST API, Platform events, Streaming API.
• Development experience to enhance small Apex codes / Batch classes.
• Excellent troubleshooting skills in LWCs & ability to translate business needs into practical Salesforce solutions.
• Experience with Agile methodology and tools (e.g. ADO, Azure, Confluence, etc.)
• Experience in Salesforce deployments using Copado and GitHub
• Strong communication and interpersonal skills.

Additional Preferred Knowledge and Skills
- Certified Salesforce Administrator
- Certified Salesforce Platform Developer I / Salesforce Platform App Builder
- Salesforce CPQ preferred.
- Salesforce Financial Service Cloud.
- Experience with 3rd party tools like Marketo, Seismic, Qualtrics, Discovery Framework.
- Experience with defect-management and testing-automation tools.

Experience
Bachelor's Degree in Computer Science or equivalent relevant, proven work experience