Job Title: Salesforce Support Specialist
location: kadapa, andhra pradesh, india
Job Description: We are looking for a Salesforce Support Specialist to join our team in Austin, TX, USA. As a key member of our Salesforce team, you will provide end-user support, troubleshoot issues, and work closely with cross-functional teams to ensure smooth and efficient use of the Salesforce platform. Key Responsibilities: - Provide daily support and troubleshooting for Salesforce users across departments - Monitor and respond to support tickets related to Salesforce functionality and data issues - Identify root causes of issues and implement long-term solutions - Perform user account maintenance including profile, roles, and permissions - Assist in testing and validating Salesforce enhancements, updates, and new features - Document support issues, resolutions, and best practices - Train and support users on Salesforce tools and processes - Collaborate with Salesforce admins and developers for escalation and system improvement Required Skills & Qualifications: - Bachelor's degree in Computer Science, Information Systems, or related field - 2-4 years of hands-on experience with Salesforce administration or support - Salesforce Administrator (ADM 201) certification preferred - Strong understanding of Salesforce platform, standard objects, reports, dashboards, and workflow - Excellent problem-solving and communication skills - Experience with ticketing systems (e.g., Jira, ServiceNow) Preferred Qualifications: - Experience with Salesforce Service Cloud or Sales Cloud - Knowledge of basic SOQL queries - Familiarity with integrations and third-party Salesforce apps - Basic understanding of Apex or Lightning components is a plus Benefits: - Competitive salary - Health, dental, and vision insurance - Paid time off and holidays - Remote work flexibility - Career advancement and certification reimbursement Join us and help optimize Salesforce for a better user experience!