Salesforce System Analyst/ Product Manager

• Location: Denver, CO
• Duration: 6 months
• Experience Required: 8–10 years
• Role: Salesforce System Analyst / Product Manager
• Essential Skill: Product Management
• Desirable Skills: Salesforce Administration, Sales Cloud, Service Cloud, Business Analysis, Agile/Scrum
• Keywords: Salesforce, Product Management, System Analyst, Business Analyst, Sales Cloud, Service Cloud, Lightning, Salesforce Flows, UAT, SQL, SOQL

Role Summary

• Act as a bridge between business stakeholders and technical teams.
• Gather and analyze business requirements.
• Design and support Salesforce-based solutions.
• Manage system enhancements and process improvements.
• Create reports, dashboards, and KPIs.
• Ensure Salesforce platforms align with business objectives.

Business Analysis & Requirements Management

• Gather and document business requirements through stakeholder workshops and interviews.
• Create:
  • Business Requirement Documents (BRD)
  • Functional Requirement Documents (FRD)
  • Use Cases
  • User Stories
  • Process Flows
• Perform current-state and future-state process analysis.
• Conduct gap analysis.
• Translate business requirements into Salesforce functional specifications.
• Facilitate requirement workshops and JAD sessions.

Salesforce Solution Design

• Configure Salesforce:
  • Objects and fields
  • Page layouts
  • Validation rules
  • Workflows
  • Flows
  • Reports and dashboards
• Collaborate with Salesforce Administrators, Developers, and Architects.
• Support:
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • Custom Salesforce applications
• Recommend process improvements and Salesforce platform optimizations.

Data & Reporting

• Develop and maintain Salesforce reports and dashboards.
• Define and track KPIs.
• Perform data analysis using:
  • Salesforce Reports
  • SOQL
  • SQL
  • Integrated analytics tools
• Ensure data quality, integrity, and governance.
• Support data migration, cleansing, and validation activities.
• Work with Data Loader and other Salesforce data-management tools.

Testing & Deployment

• Prepare test scenarios and test cases.
• Develop UAT plans.
• Coordinate User Acceptance Testing (UAT) with business users.
• Validate system changes before production deployment.
• Support release management and change management activities.

Stakeholder Management

• Partner with:
  • Sales
  • Marketing
  • Operations
  • Customer Service
  • IT
• Serve as the liaison between business and technical teams.
• Provide end-user training.
• Create user and system documentation.
• Manage stakeholder expectations and priorities.

Required Salesforce Skills

• Salesforce Administration
• Sales Cloud
• Service Cloud
• Lightning Experience
• Salesforce Flows & Process Automation
• Reports & Dashboards
• Data Loader
• Salesforce Security Model
• Basic SOQL

Required Business Analysis Skills

• Requirement Gathering
• Process Mapping
• Gap Analysis
• User Story Creation
• UAT Management
• Agile/Scrum Methodologies
• Stakeholder Management
• Product Management

Required Technical Skills

• SQL
• REST/SOAP API Integrations
• Data Modeling
• Jira / Azure DevOps
• Visio / Lucidchart
• Excel
• Power BI / Tableau — preferred

Preferred Certifications

• Salesforce Certified Administrator
• Salesforce Business Analyst Certification
• Salesforce Advanced Administrator
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant

Candidate Profile

• 8–10 years of relevant experience.
• Strong Product Management and Salesforce experience.
• Strong understanding of Salesforce configuration and business processes.
• Experience working in Agile/Scrum environments.
• Excellent requirements-gathering and stakeholder-management skills.
• Ability to translate business needs into Salesforce solutions.
• Strong experience with UAT, reporting, data analysis, and system enhancements.