About the Position

We are seeking a Salesforce Technical Program Manager to lead the planning, execution, and delivery of enterprise Salesforce initiatives supporting mission-critical federal operations within the U.S. Customs and Border Protection (CBP) Office of Information and Technology (OIT). This is part of a strategic effort to establish comprehensive, end-to-end Salesforce professional services for CBP, equipped to handle the full spectrum of operational and application development requests. This role serves as the primary interface between stakeholders, technical teams, and leadership, ensuring alignment with business objectives, governance requirements, and Agile delivery practices. The ideal candidate combines strong project management expertise with a solid understanding of Salesforce platforms, DevSecOps processes, and federal IT environments to drive successful outcomes across complex, multi-team efforts.

Key Responsibilities:

• Lead end-to-end project management for Salesforce initiatives, including planning, execution, monitoring, and delivery
• Serve as the primary point of contact for stakeholders, ensuring clear communication and alignment with mission priorities
• Manage Agile processes, including sprint planning, backlog refinement, daily standups, reviews, and retrospectives
• Oversee release management activities, including coordination of deployments, change requests, and release schedules
• Track project performance using metrics (e.g., velocity, burn-down, schedule adherence) and provide regular status reporting
• Identify, assess, and manage risks, issues, and dependencies, ensuring timely mitigation and escalation
• Coordinate cross-functional teams including developers, architects, platform administrators, and SMEs
• Ensure compliance with governance processes, security requirements, and federal IT standards
• Support resource planning, staffing coordination, and workload management
• Drive continuous improvement initiatives across delivery processes, tools, and team performance

Qualifications:

• Master's degree in Information Technology, Computer Science, Business Administration or related field
• 10+ years of experience managing IT programs or large-scale, multi-project portfolios
• Solid understanding of Salesforce platforms, DevSecOps processes, and federal IT environments
• Experience managing cross-functional teams in a highly collaborative work environment
• Experience with full lifecycle Agile program management
• Experience effectively communicating with senior levels of a customer organization
• Experience delivering solutions to production and/or migrating legacy applications to new modern platforms
• Experience meeting with customer and contractor personnel to formulate and review task plans and deliverable items as well as effectively execute those items in accordance with approved plans.

Preferred Qualifications/Skills:

• A certification in project management from a recognized credentialing agency (e.g. Project Management Professional (PMP) and/or Program Management Professional from the Project Management Institute) is preferred.

Clearance Requirements:

• Must be able to pass a government background investigation
• U.S. Citizenship required

Work Location & Schedule

The primary duty station for this position is:
U.S. Customs and Border Protection
22001 Loudoun County Parkway
Ashburn, VA 20147

Work may also be performed at additional CBP facilities, including:
Newington Data Center (NDC 1)
7681 Boston Blvd
Springfield, VA 22153

Lorton Office
10720 Richmond Highway
Lorton, VA 22079

Performance of work may be required at other CBP locations as necessary. A hybrid work arrangement may be available, with certain tasks eligible for remote execution based on Government approval.

This is a full-time position, requiring a 40-hour work week, Monday through Friday, with core business hours from 9:00 AM to 3:00 PM.

The anticipated start date for this position is August 1, 2026.

Benefits for Full Time Employees

• 401(k)
• 401(k) matching up to 4%
• Competitive Pay
• Comprehensive Medical, Dental, and Vision coverage fully paid for employees
• Flexible Schedule
• Paid Time Off
• Full-time and part-time opportunities

About Business System Solutions

Business System Solutions is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and is a trusted provider of comprehensive IT services and solutions for both government, commercial and small business clients. We bring cross-industry expertise in areas including defense, healthcare, finance, and IT sectors—delivering solutions in cybersecurity, data analytics, enterprise reporting, database management, and software development. Taking a full-service approach, we partner closely with our clients to understand their challenges, design tailored technical solutions and deliver impactful results using a range of modern technologies and platforms.