A Salesforce Technical Project Manager (TPM) for Service and Experience Cloud is a delivery focused leader responsible for the execution, technical integrity, and successful rollout of customer facing Salesforce solutions. Unlike a Product Owner who focuses on "what" to build, the TPM focuses on "how" and "when" it gets built, managing the technical team and project constraints.
Core Responsibilities
End to End Delivery: Lead the complete project lifecycle from technical discovery through to deployment and post implementation support.
Technical Governance: Oversee technical architecture, ensuring solutions for Service Cloud (e.g., Omni Channel, Case Management) and Experience Cloud (e.g., Portals, CMS) follow best practices.
Agile Orchestration: Facilitate Scrum ceremonies (sprint planning, daily stand ups, retrospectives) and manage technical backlogs in Jira or Confluence.
Risk & Issue Management: Identify technical blockers, manage dependencies across cross functional teams, and implement mitigation strategies.
Integration Oversight: Manage complex integrations between Salesforce and third party systems (ERP, middleware like MuleSoft, or data platforms).
Resource & Financial Planning: Manage project budgets, resource allocation, and burn rates to ensure delivery within approved costs.
Technical Skills & Expertise
Salesforce Platform: Proficiency in Service Cloud, Experience Cloud, and foundational tools like Apex, Lightning Web Components (LWC), and Flows.
Development Lifecycle: Deep understanding of Salesforce DX, DevOps pipelines, and sandbox management.
Systems Architecture: Ability to design scalable solutions and translate complex business requirements into technical functional design documents.
Project Management Professional (PMP) or Certified Scrum Master (CSM).
Preferred Certifications:
Salesforce Certified Service Cloud Consultant.
Salesforce Certified Experience Cloud Consultant.
Numbers & Facts
Location
NY
Salary
$130,000–$135,000 Per Year
Skills
Agile Programming Methodologiesunmatched
Atlassian JIRAunmatched
Backlog Prioritizationunmatched
Best Practicesunmatched
Budget Managementunmatched
Case Managementunmatched
Certified ScrumMasterunmatched
Channel Managementunmatched
Cloud Computingunmatched
Consultingunmatched
Content Management Systems (CMS)unmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Design Documentunmatched
DevOpsunmatched
ERP (Enterprise Resource Planning)unmatched
Financial Planningunmatched
Identify Issuesunmatched
Middlewareunmatched
Product Lifecycleunmatched
Project Lifecycleunmatched
Project Management Professional (PMP)unmatched
Project/Program Managementunmatched
Resource Managementunmatched
Risk Managementunmatched
Sales Pipelineunmatched
Sales/Support Engineering (SE)unmatched
Salesforce.comunmatched
Scrum Project Management and Software Developmentunmatched
Sprint Planningunmatched
Standup Meetingsunmatched
System Architectureunmatched
Team Lead/Managerunmatched
Technical Leadershipunmatched
Technical Writingunmatched
Technical/Engineering Designunmatched
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