At Staffworxs, we don't just connect talent — we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the world's top brands, who continue to retain us as their trusted partner. If you're ready to make an impact, you're in the right place.
Job Details:
Title: Salesforce Technical Project Manager / Solution Architect – Life Sciences Commercial
Location: Gaithersburg, MD - Hybrid role
Duration: Long term Contract
JD:
We are looking for an experienced Salesforce Technical Project Manager / Solution Architect with strong Life Sciences commercial domain expertise, particularly supporting post-drug-launch operations. The ideal candidate combines Salesforce solution knowledge with a strong understanding of how pharmaceutical commercial, patient, HCP, field, and customer-support processes operate after product launch. Oncology experience is highly preferred.
Key Responsibilities
- Lead Salesforce solution delivery and provide technical/architectural oversight for post-launch pharmaceutical commercial operations.
- Understand end-to-end business processes across Patient Services/Patient Support, HCP Engagement, Customer Support, Field Services and Field Sales.
- Understand field force and sales representative workflows, including territory/account planning, HCP engagement, pre-call planning, call execution, post-call activities and follow-ups.
- Translate commercial and patient-support business requirements into scalable solutions across the Salesforce ecosystem, particularly Salesforce Life Sciences Cloud.
- Assess existing solutions and processes, identify architectural or functional gaps, and challenge whether proposed approaches align with Salesforce best practices and Life Sciences business needs.
- Partner effectively with Commercial, Patient Services, Field Operations, IT, Product Owners, architects, developers and integration/data teams.
- Provide technical project leadership across requirements, solution design, dependencies, risks, delivery and stakeholder communication.
Required Experience
- 8+ years of Salesforce experience, with experience functioning as a Technical Project Manager, Solution Architect, Technical Architect or similar delivery leadership role.
- Strong experience within the pharmaceutical / Life Sciences industry, specifically supporting commercial operations after drug launch.
- Hands-on understanding of Salesforce Life Sciences Cloud and the broader Salesforce ecosystem, ideally including Sales/Service Cloud, Experience Cloud, Data 360 and Agentforce.
- Strong knowledge of HCP/HCO engagement, Patient Services, customer/contact centers, field sales and commercial CRM processes.
- Ability to understand both business processes and technical architecture and independently assess whether a solution is designed and implemented appropriately.
- Strong stakeholder management, communication, facilitation and problem-solving skills.
- Experience working in regulated Life Sciences environments and understanding the interaction between commercial processes, patient support, medical/regulatory requirements and technology.
Preferred
- Experience supporting Oncology product launches or post-launch commercial operations.
- Experience with patient journeys such as patient enrollment, access/reimbursement, benefits verification, affordability, adherence and ongoing patient support.
- Experience modernizing or transitioning pharmaceutical CRM capabilities to Salesforce Life Sciences Cloud.
- Salesforce architecture and/or Life Sciences Cloud certifications are preferred.
Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.