Salesforce Trainer (Tableau & MuleSoft)

Required Qualifications

• Proven experience as a Salesforce Trainer, Salesforce Consultant, or Salesforce Administrator with training responsibilities. 
• Strong knowledge of Salesforce platform functionality, business processes, and user adoption methodologies.
• Experience conducting discovery sessions, stakeholder engagement, and enterprise training programs.
• Excellent presentation, facilitation, communication, and instructional design skills.
• Ability to create and deliver training content for technical and non-technical audiences.
• Experience supporting enterprise software implementations and change management initiatives.

Certifications Required

• Salesforce Certification (Administrator, Advanced Administrator, Platform App Builder, or equivalent).
• MuleSoft Certification.
• ServiceNow Certification.

Key Responsibilities

• Deliver monthly instructor-led training sessions for Salesforce users, administrators, and business stakeholders.
• Conduct discovery meetings and training needs assessments to identify knowledge gaps and user adoption opportunities.
• Design and deliver foundational Salesforce training for new users and onboarding programs.
• Facilitate user adoption training focused on improving platform utilization, business process alignment, and user productivity.
• Develop and maintain training materials, user guides, presentations, job aids, and e-learning content.
• Lead virtual and in-person training workshops, webinars, and knowledge-sharing sessions.
• Collaborate with business teams, system administrators, and project stakeholders to align training with organizational goals and system enhancements.
• Support change management and training efforts related to new Salesforce releases, integrations, and process improvements.
• Provide guidance on Salesforce integrations and workflows involving MuleSoft and ServiceNow platforms.
• Monitor training effectiveness through user feedback, assessments, and adoption metrics, and recommend continuous improvements.
• Serve as a subject matter expert and trusted advisor for Salesforce best practices and user enablement.