Henrico, VA, US
Richmond, VA, US
Hands‑on leadership development role in guest services and salon operations.
Learn, grow, and build a long‑term career with a stable, award‑winning salon while supporting guests and teams.
Do you enjoy meeting new people and creating great experiences?
Are you interested in developing leadership skills while working in a fast‑paced, positive environment-with a successful company that values long‑term growth?
Mango Salon is growing, and we're looking for motivated, people‑focused individuals to join our team as a Salon Guest Services Manager (Trainee). This leadership development role is ideal for someone with strong customer service skills who is excited to grow into a long‑term leadership or management position.
About the Role
The Salon Guest Services Manager (Trainee) supports daily salon operations while learning to lead teams and deliver exceptional guest experiences. You'll receive hands‑on training, mentorship from salon leaders, and real‑world experience that prepares you for future leadership opportunities within Mango Salon.
This role makes a meaningful impact every day-on our guests, our team, and our company.
Guest Experience & Customer Service
Greet and assist guests with warmth, professionalism, and confidence
Confirm salon services and rebook follow‑up appointments
Process credit card transactions accurately
Learn and use salon management software
Maintain product, service, and promotion knowledge to support guests
Salon Operations & Floor Support
Help coordinate the service floor to ensure smooth daily operations
Assist with staff coverage and designer schedules
Support salon leadership with communication and implementation of Mango initiatives
Collaborate with team members across departments to meet guest needs
Leadership Development & Team Support
Learn to lead by example and support team success
Assist with training, coaching, and motivating team members
Anticipate team needs in a fast‑paced environment
Learn and follow Mango systems, processes, and standards
Personable: Friendly, positive, and passionate about serving others
Accountable: Reliable and eager to learn new systems and responsibilities
Organized: Comfortable handling multiple tasks in a dynamic environment
Adaptable & Flexible: Able to work evenings and weekends as required
Motivated: Interested in the beauty industry with a desire for long‑term career growth
Physical Requirements:
Ability to stand and walk for 6–8 hours per shift
Ability to lift up to 25 lbs. as needed
Who We Are
Founded in 2003, Mango Salon is an award‑winning salon group proudly serving the Richmond area with three locations. We are committed to delivering exceptional, professional hair services-every guest, every time.
Salon Today Top 200 Salons for more than 10 years
Richmond Times‑Dispatch Top Workplaces, 2022-2026
Readers' Choice Awards – Virginia Living & Richmond Magazine
Why Work at Mango Salon
We believe a positive, generous culture leads to success. Collaboration is encouraged, growth is supported, and every team member is valued.
Supportive, energetic, team‑based culture
Clear career‑pathing and leadership development
Competitive pay
Profit Sharing Retirement Plan
Comprehensive benefits (Medical, Dental, Vision, and more)
Paid time off
Community involvement opportunities
Employee discounts on salon services and products
Follow us on Facebook and Instagram to learn more about our team and culture.
* Mango Salon is an Equal Opportunity Employer.