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Salon & Spa Receptionist/Manager

5 Salon & Spa Inc

Fort Lee, NJ

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JOB DETAILS
SKILLS
Administrative Skills, Coaching, Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Inventory Levels, Leadership, Marketing, Marketing Strategy, Multitasking, Operations, People Management, Point of Sale (POS) Systems, Profit & Loss, Record Keeping, Retail Strategy, Revenue Growth, Schedule Development, Strategic Planning
LOCATION
Fort Lee, NJ
POSTED
30+ days ago
Benefits:
  • Parking provided
  • Performance-based bonuses
  • Accrued paid sick leave
  • Paid one week vacation
  • 401(k)
  • Company parties
  • Employee discounts

Salon & Spa Receptionist/Manager 

 5 Salon & Spa is seeking an experienced Receptionist/Manager to join our dynamic team. The ideal candidate must have prior salon experience, be a quick learner, self-motivated, and able to multi-task in a fast-paced environment. Exceptional customer service skills and attention to detail are essential.

Receptionist/Manager Qualifications - Experience: 3+ years managing a high-volume salon.

- Passion: A love for hair, fashion, and a strong sense of style.

- Attributes: Integrity, hard work, reliability, flexibility, honesty, and organization.

- Skills: Strong administrative skills, excellent record-keeping, and customer care abilities to handle challenging situations professionally.

- Technical Knowledge: Familiarity with POS systems; experience with Phorest Software is a plus.

- Leadership: Strong leadership skills to effectively manage and inspire a team.

- Communication: Excellent communication skills.




Responsibilities

- Manage and inspire the leadership, stylists and front desk and assistants.

- Provide coaching and feedback to ensure standards are met.

- Build and maintain strong client relationships for exceptional customer experiences.

- Develop and manage employee schedules.

- Oversee daily operations to ensure smooth functioning.

- Recruit, hire, and train new team members.

- Create and implement salon and spa policies and procedures.

- Monitor inventory levels and place orders as needed.

- Develop marketing strategies to attract and retain clients.

- Maintain comprehensive product and service knowledge.


Receptionist/Manager

- Profitability Focus: Be a key contributor to the salon’s financial success.

- Revenue Generation: Shift the perception from a cost center to a revenue-generating hub.

- Marketing Implementation: Execute effective marketing strategies to attract new clients.

- Customer Satisfaction: Optimize service offerings to enhance the client experience and foster loyalty.

- Growth Vision: Position the salon, spa, and retail as strategic areas for growth and profitability.


About the Company

5

5 Salon & Spa Inc

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