Sample Analyst

Sample Analyst Position

Our client, a Food Product Manufacturer company, is looking for a Sample Analyst for their Hackettstown, NJ location.

Responsibilities:

• The Sample Analyst is responsible for retrieving product samples, documenting and tracking them in internal systems, and supporting consumer product quality processes.
• This role also includes direct consumer interaction related to product complaints and requires strong attention to detail and basic system proficiency.
• Retrieve product samples for testing.
• Identify, log, and accurately capture sample information into the database
• Store and manage physical samples according to internal procedures
• Conduct basic sample dissection/inspection as required
• Support consumer care by following up directly with customers regarding product complaints
• Document all findings and interactions in the appropriate systems
• Ensure data accuracy and compliance with internal tracking standards
• Work with consumer products (Client/M&M's portfolio)

Deal breakers – what would automatically disqualify a candidate from this role:

• Not willing to analyze food products received back from customers.
• Inability to work with team.
• Inability to maintain time sensitivity and prioritize work.

Technical or Functional Screening Questions / Ideal Answers

• Tech Savvy

Assignment Level Descriptor:

• Has working knowledge and skills developed through formal training or work experience
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes decisions based on factual information

This is typically a Assignment with significantly more authority and responsibility at this Assignment level.

• It should be selected to recognize differences which are not enough to be represented by a separate Assignment level, such as increased proficiency in skills/competencies to perform responsibilities, greater impact to the business unit, customer, segment, geography, etc.
• May also provide guidance or leadership to other Associates.

Assignment Family Group:

• R&D
• Delivers value and growth by driving product quality, assuring consumer safety and promoting efficiency based on robust science while developing consumer-relevant products, process and packaging.

Assignment Family:

• Quality Assurance
• Responsible for ensuring compliance with the organization's Quality Assurance (QA) standards, international standards, and government regulations. Establishes quantitative measurements and techniques for measuring quality and drives improvements.
• Conducts process quality audit and documents inspection records.

Manufacturing Quality Assurance:

• Manufacturing Quality Assurance work includes:
• Defining and specifying activities, processes, and standards to fulfill the quality requirements for a manufactured material, component, or product
• Building and maintaining the infrastructure and systems necessary to consistently ensure the timely delivery of quality products
• Auditing, monitoring, and determining the quality of manufacturing processes and/or outputs against defined internal and regulatory standards Reporting and troubleshooting manufacturing process deviations and defects in finished goods

Requirements:

• Strong attention to detail and organizational skills
• Ability to follow structured processes and documentation requirements
• Basic experience using Microsoft systems (Excel, Outlook, databases)
• Strong communication skills for consumer follow-up interactions
• Ability to handle physical samples and perform basic inspection/dissection tasks
• Prior experience in customer service or quality/sample handling
• Office/operations-based role with hands-on sample handling
• Interaction with internal systems and consumer communication tools
• Ideal Job Title Candidate May Have Held

Sample / Operations Focus (Top Priority):

• Sample Coordinator
• Sample Associate
• Sample Management Specialist
• Operations Associate (Sample Handling)
• Logistics Coordinator (Entry Level)
• Inventory Control Associate

Team Environment:

• High functioning, collaborative, influential, detail orientated

Education, Licenses, Cert Requirements:

• Associates degree or higher education.
• 3+ years professional experience working in business operations.
• Proficiency in computer data entry (a must)
• Excellent written detail explanation and oral communication skills.
• Excellent ability to work within a team environment.
• Ability to share information with stakeholders.
• Must be proactive, high energy, detailed-oriented when appropriate, results-oriented, and willing to initiate and nurture change.
• Manages Ambiguity; Communicates Effectively; Collaborates; Strategic Thinker; Tech Savvy; Detail Oriented
• MS Suite (required)

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.