Under limited supervision, the Sample Control Technician receives, schedules samples and communicates to customers, peers and supervisor regarding order details.
Essential Duties and Responsibilities:
Provides a safe and clean working environment by adhering to and promoting safety policies.
Follow all department Standard Operating Procedures (SOPs) and related documentation.
Receiving, documenting, and delivering test samples to the chemical test departments.
Communicate to clients on a variety of issues including – order status, special requests, incomplete shipments and samples requiring additional information. Installs, calibrates, repairs and maintains department equipment including providing technical and trouble-shooting support for testing and equipment maintenance.
Maintain database (AIM) including - sample historical tracking files, client contact information and the maintenance of sampling equipment records and tracking of loan orders.
Read purchase orders to determine accuracy with customer testing requests, bringing discrepancies to the attention of laboratory management.
Cleaning and maintaining sampling containers, glassware, test supplies and equipment as required.
Receiving laboratory supplies and directing them to appropriate department.
Under limited supervision, disposing of related hazardous materials.
Participating in laboratory related projects, special projects, general support, and other assignments as deemed appropriate by laboratory management.
Perform basic analytical testing under limited supervision.
Provides training to laboratory personnel as necessary.
Any other duties assigned by management.
Job Requirements:
A high school diploma, GED, or equivalent with customer service planning and background.
Experience with customer service responsibilities.
Ability to meet demanding deadlines while maintaining attention to detail while completing tasks.
Ability to meet demanding deadlines while maintaining attention to detail while completing tasks.
Must be willing to take on added responsibilities and challenges to grow within the role.
Strong verbal, written, and interpersonal communication skills to be able to compile from and present to all levels of organization, internal and external contacts.
Excellent organizational skills required with the ability to coordinate tasks and meet deadlines in a dynamic environment.
Demonstrated communication and ability to work in a team environment
Proficiency in computer applications such as word processing, spreadsheets, and database management.