Sample Order Support Coordinator

The Sample Order Support Coordinator ensures high level customer satisfaction for assigned accounts and serves as a liaison among customers, marketing, sales, logistics, finance, and manufacturing. This position maintains the accuracy and integrity of customer and factory order activity, proactively managing sample fulfillment, and supporting on-time delivery. The Sample Coordinator resolves order-related questions, discrepancies, and delays through timely communication and cross-functional coordination.

The Sample Order Support Coordinator supports the objective of 100% customer satisfaction across the assigned account base, recognizing Murata’s Sales Representatives as internal customers supporting design activities. This position maintains efficient, accurate, and compliant sample and product order processes, supporting customer-specific requirements and system updates.

Hybrid from Rockmart, GA  

• Utilize Murata’s Global Supply System (GSS) and Global Sample Request System (GSR) to enter, maintain, and manage customer demand, sample requests, and related order activity in the system.
• Create, release, and monitor firm customer orders and factory orders.
• Monitor and manage customer backlogs, including backlog review, expedites, updates, cancellations, and refunds when applicable.
• Process order changes and cancellations while maintaining accurate customer order information.
• Ensure all orders and requests are tracked, updated, and processed accurately from entry through completion.
• Follow established order routing and inventory management procedures to support accurate fulfillment and inventory usage.
• Manage shipping routes which include irregular shipments, direct shipments, drop-ship requests, and additional customer-specific fulfillment requests.
• Communicate and collaborate with local and international teams supporting factory expectations, requirements, and open questions needed to complete customer and sample requests.
• Comply with customer shipping instructions, shipping consistency requirements, sensitive list requirements, export-related procedures, and company policies.
• Process chargeable orders based on billing type to procure product for sample quantities. Complete order processes can include tax requirements as well as receipt of goods and invoicing when required, maintaining accurate and current records.
• Maintain Customer Cost File (CCF) and Article Registration (ARS) records when applicable.
• Provide monthly or quarterly status communication to management when applicable.
• Initiate article registrations with the factory, including requesting drawings and Article, application, or customer specific forms (Ref-Only) as needed.
• Navigate Japan Spirits for data sourcing when needed.
• Track registration status, resolve part number issues, and respond to factory requests in a timely manner.

• Coordinate credit card orders directly with customers and maintain supporting order documentation.
• Partner with Finance to ensure credit card billing is processed accurately and timely.
• Work with Finance to support streamlined processing and resolve billing or receiving questions.
• Provide timely updates on order status, pricing, shipment issues, discrepancies, delays, and other order-related concerns.
• Maintain working knowledge of the Sample America platform, including system navigation, pass-through requirements, request processing, and user inquiry support.
• Perform timely updates within the system to manage and support user registration requests and inquiries.
• Support platform and process enhancements by sharing operational feedback that helps streamline sample request processing.
• Maintain current documentation for processes related to sample processing, billing, order entry, order management, and receiving.
• Ensure records are complete, accurate, and up to date for customer orders, factory orders, billing, invoicing, and receiving activity.
• Ensure compliance with export regulations, customer requirements, shipping procedures, and company policies.
• Monitor requests to ship outside of North America and route questions through appropriate internal channels when required.
• Coordinate with finance, sales representatives, customers, and logistics for product returns, recalls, or other post-order actions.
• Manage ad-hoc sample requests and inquiries, ensuring timely, appropriate, and customer-focused responses.
• Serve as a knowledgeable resource for processing activities within Sample America and related sample management processes.
• Perform other job-related responsibilities and duties as needed.

• High School Diploma or GED.
• Experience in customer service, planning, sales operations, logistics, sample management, or order management. 
• Demonstrated ability to manage customer orders, factory orders, backlog activity, shipment requests, invoicing, receiving, and related system updates.
• Strong proficiency in Microsoft Word and Excel.
• Strong judgment and effective problem-solving skills with the ability to analyze situations and propose solutions with the consistent goal of continuous improvement.
• Strong interpersonal, collaboration, and communication skills with the ability to contribute positively in a team-oriented environment.
• Well-developed facilitation skills for collaboration across individuals from diverse cultural and professional backgrounds.
• High attention to detail, strong organizational skills, and a results-driven approach to managing multiple priorities.
• Ability to respond with urgency, adjust quickly to changing priorities and workloads, and perform effectively in a fast-paced, dynamic environment.
• Customer-focused mindset with the ability to deliver outcomes that benefit both the customer and Murata Electronics.

• Bachelor's Degree preferred.
• Experience with order management systems such as Oracle, SAP, or JD Edwards.

• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Hybrid working schedule for eligible positions.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.
• Talent Development program.