Job Overview:
Pay Range: $70.00hr - $75.00hr
Requirement/Must Have:
- Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent combination of education and experience.
- 10-15 years of SAP experience with a strong focus on Service, Customer Service, Plant Maintenance, or Enterprise Asset Management.
- 5+ years of hands-on SAP S/4HANA Service module support experience.
- Experience supporting production environments, including incident, problem, and change management processes.
- Experience supporting SAP Fiori applications and mobile solutions for Field Service Management.
- Strong understanding of integrations across SAP SD, MM, FI/CO, and PM/EAM modules.
- Strong troubleshooting, analytical, and root cause analysis skills.
- Ability to manage multiple priorities and work effectively in a fast-paced support environment.
- Strong verbal and written communication skills.
- Strong customer service and stakeholder management capabilities.
- Working knowledge of SAP testing methodologies and release management processes.
- Hands-on experience supporting Service Order Management.
- Hands-on experience supporting Service Contracts and Entitlements.
- Hands-on experience supporting Warranty and Claims Management.
- Hands-on experience supporting Service Billing and Finance processes.
Responsibilities:
- Provide L2/L3 production support for SAP S/4HANA Service and resolve incidents, service requests, and defects within established service levels.
- Perform root cause analysis, implement sustainable solutions, and drive continuous process improvements.
- Configure, support, and maintain Service Orders, Service Contracts, Entitlements, Warranty Management, Repair Processes, Resource Scheduling, and Service Billing.
- Monitor and support integrations between SAP S/4HANA Service and related modules including SD, MM, FI/CO, and Plant Maintenance/Enterprise Asset Management (PM/EAM).
- Support SAP Fiori applications and mobile solutions used by service and field service teams.
- Participate in testing activities, including user acceptance testing (UAT), regression testing, and production releases.
- Develop user documentation, provide end-user training, and support adoption of new functionality.
- Collaborate with business stakeholders to identify enhancement opportunities and deliver continuous improvements.
- Participate in on-call and off-hours support as required to ensure system stability and business continuity.
Nice to Have:
- Experience supporting both SAP ECC PM/CS and SAP S/4HANA Service environments.
- Familiarity with ITIL-based support processes and service management practices.
- Experience using ticketing and workflow tools such as ServiceNow or Jira.
- Experience supporting global users across multiple regions and time zones.
- Knowledge of SAP Field Service Management (FSM) and related mobility solutions.
- SAP certification in S/4HANA Service or Customer Service.
Skills:
- SAP S/4HANA Service.
- SAP SD.
- SAP MM.
- SAP FI/CO.
- SAP PM/EAM.
- SAP Fiori.
- Service Order Management.
- Service Contracts.
- Warranty Management.
- Resource Scheduling.
- Service Billing.
- Root Cause Analysis.
- UAT.
- ITIL.
- ServiceNow.
- Jira.
Qualification And Education:
- Bachelor's degree in IT, Computer Science, or related field.
- 10+ years of SAP experience.
- 5+ years of SAP S/4HANA Service experience.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.