Our Ontario based client is seeking to hire an experienced SAP Application Management Services (AMS) Director to join their team on a full time permanent basis. The ideal candidate should have 10+ years of SAP AMS or SAP delivery experience, including leadership responsibilities in support operations or managed services, with a strong understanding of SAP support models, ITIL practices, SAP partner operations, PCOE requirements, and day-to-day delivery and strong SAP expertise, commercial acumen, and the ability to build trusted client relationships while steering the financial, operational, and strategic direction of the AMS practice. This is a primarily remote role, with travel required to the client site.
Key Responsibilities:
- Drive AMS business growth through proactive pipeline development, project-to-AMS conversions, and strategic prospecting.
- Act as the commercial owner of the AMS service portfolio (service definition, pricing, and positioning).
- Lead daily AMS operations with a high degree of autonomy, overseeing ticket dispatch, backlog management, SLO compliance, and escalation handling.
- Ensure seamless project-to-AMS transitions and enforce operational standards across the delivery team.
- Build and maintain trusted executive-level client relationships with a focus on retention, renewals, and long-term value creation.
- Manage governance activities, including operational reviews, strategic updates, and sensitive client escalations (audits, SAP CIC interactions, etc.).
- Directly lead the AMS Functional Team Lead and Customer Care Manager, ensuring clear expectations, talent development, and succession planning.
- Foster a culture of accountability, service excellence, collaboration, and continuous improvement.
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High Cliff Partners Inc.