SAP Application Management Services Lead (AMS)

Foster City, CA (Onsite)

Contract Role

Rate: $85 on C2C

Job Description

We are looking for a skilled and proactive SAP Application Management Services Lead who will play a pivotal role in developing and maintaining robust partner relationships, with a primary focus on SAP modules (FICO, MM, QM, PP, EWM, TM, EAM, PM, Ariba)

Key Responsibilities:

• Serve as the Internal Client Partner and ensure the AMS Partner delivers on client's requirements outlined in the Statement of Work (SOW).
• Collaborate closely with the AMS partner to establish and maintain strong practices aligned with client's values.
• Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.
• Conduct periodic reviews with the AMS Partner, including weekly burn reports, monthly trends/KPI reviews, and quarterly business reviews (QBRs).
• Manage the development and maintenance of AMS system documentation, procedures, and standards.
• Handle escalations and communicate effectively with stakeholders to address concerns and ensure satisfaction.
• Maintain the integrity of the development, test, and production environments associated with each application.

• 8+ years of experience with SAP Application Management Services (AMS).
• 5+ years of SAP Functional experience in any supply chain modules.
• Strong acumen to understand business needs and manage services in a dynamic environment.

• Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments.
• ITIL Certification is a plus
• SAP Certification (any module) is a plus