SAP Architect Customer Service and Plant Maintenance

SAP Architect Customer Service and Plant Maintenance

About the Role

Job ID

302661

Location

United States of America

North Carolina

Charlotte

Company

Siemens Energy, Inc.

Organization

EVP Global Functions

Business Unit

Digital Core

Full / Part time

Full-time

Experience Level

Manager / Team Leader

A Snapshot of Your Day

Are you the next SAP Business Analyst Customer Service and Plant Maintenance we are seeking to join our Center of Expertise for SAP? If you thrive on the challenges of constant change in our service business and the evolving demands on SAP processes, we want you on our Digital Core team! In this role, you will leverage your expert-level skills in SAP S/4 HANA modules, including the S4 Service Module, Plant Maintenance (PM), and Product & Process Governance (PPG). Additionally, familiarity with adjacent SAP R/3 modules, particularly Customer Service (CS), will be highly beneficial. Join us in shaping the future of our service business through innovative SAP solutions!

How You'll Make an Impact

Support our company on our journey to SAP S/4 HANA:

• Design and implement multiple end-to-end processes within the Service Capability, including interfaces to other systems in the Siemens Energy landscape (e.g., Sales Force, Teamcenter). Process design, test scripts creation, process demos, authorization set up.
• Provide migration support within the SAP S/4 HANA project, coordinating integration topics with other modules and supporting discussions with SAP on business requirements. Support the newest SAP release upgrades to enhance the Service Management functionality.

Support our company using Product & Process Governance (PPG) for various SAP modules within SAP S/4 HANA:

• Partner with key business contacts to understand business needs, converting them into functional requirements while managing global demand and providing process consulting.
• Realize change requests as part of application or project enhancements, including the creation of concepts and solutions for data migration, change management, training, and documentation.
• Coordinate and participate in regular meetings with our internal and external service provider. Support Design and Implementation of PPG for our Long Term Service business.

Sub Service owner in S4 Hana Operation Service module, in alignment with S/4 Unify template team:

• Engage in global demand management and process consulting, partnering with key business contacts to translate business needs into functional requirements.
• Coordinate and participate in regular meetings with internal and external service providers, realizing change requests and developing solutions for data migration, change management, training, and documentation.

What You Bring

• Bachelor's Degree in Computer Science, Business Management, Management Information Systems or equivalent experience.
• Expert knowledge of S4 Service Module, SAP Plant Maintenance, Customer Service processes, and configuration in SAP, along with familiarity with SAP Addon Product & Process Governance (PPG).
• Experience with SAP S/4HANA, including the ability to read and functionally interpret CDS & ABAP code, and familiarity with key S/4HANA technologies such as SAPUI5/Fiori apps, FIORI Launchpad, OData APIs, CDS Views, Embedded Analytics, and the simplified data model.
• Ability to meet business requirements through the standard solution used.
• Excellent troubleshooting and analytical skills, complemented by strong communication abilities with fluency in both English and German and good multi-tasking, time management, and organizational skills.
• Personal qualifications should include being reliable, motivated, and eager to learn.

About the Team

Our Global Functions are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical.

We value equal opportunities and welcome applications from people with disabilities.

https://jobs.siemens-energy.com/jobs

Equal Employment Opportunity Statement

Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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