SAP Basis support Engineer

InterSources Inc.

Normal, IL

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JOB DETAILS

SKILLS

ABAP Programming Language, Amazon Web Services (AWS), Ansible, Automation, Change Management, Cloud Computing, Configuration Management, Customer Relationship Management (CRM), Customer Support/Service, Data Recovery, Database Administration, Database Backup, Disaster Recovery, Failover, GCP (Good Clinical Practices), High Availability, Hybrid Cloud, ITIL (IT Infrastructure Library), Identify Issues, Information/Data Security (InfoSec), Java, Kernel Programming, Linux Operating System, Maintain Compliance, Microsoft Windows Azure, On Call, Operating Systems, Operational Support, Operational Support Systems (OSS), Performance Analysis, Performance Management, Performance Tuning/Optimization, Problem Solving Skills, Purchase Orders, Quality Assurance, Regulatory Compliance, Replication and Remote Mirroring, SAP, SAP Administration, SAP NetWeaver, SAP Web Application Server (AS), Scripting (Scripting Languages), Security Auditing, Security Compliance, Security Patches, Systems Administration/Management, Technical Support, Unix Operating Systems

LOCATION

Normal, IL

POSTED

30+ days ago

Role Overview:
The SAP Basis HEC Support Engineer is responsible for administering, monitoring, and optimizing SAP landscapes hosted on SAP HANA Enterprise Cloud. The role ensures high availability, performance, and security of SAP systems while supporting customers in a managed cloud environment. This position requires strong technical expertise in SAP Basis, HANA, cloud infrastructure, and ITIL-based operations.

Key Responsibilities:
SAP System Administration
Manage SAP systems across environments (DEV, QA, PROD) including ECC, S/4HANA, BW/4HANA, CRM, SCM, PI/PO, Solution Manager.
Perform system refreshes, client copies, kernel upgrades, support package stack updates, and enhancement pack installations.
Monitor system performance and troubleshoot issues related to ABAP, Java stacks, and HANA databases.
Support SAP systems hosted on SAP HANA Enterprise Cloud (HEC) including provisioning, configuration, and lifecycle management.
Work with SAP HEC tools for monitoring, ticketing, and change management.
Coordinate with SAP HEC teams for infrastructure issues, OS-level tasks, and cloud resource optimization.
HANA Database Administration
Perform HANA DB monitoring, backup/restore, performance tuning, and troubleshooting.
Manage HANA system replication, failover, and high-availability configurations.
Ensure compliance with security standards, audit requirements, and data protection policies.
Apply SAP Notes, patches, and security updates.
Operations & Support
Provide L2/L3 support for SAP Basis and HEC-related incidents.
Participate in on-call rotation for critical system support.
Work within ITIL processes for incident, problem, and change management.
Collaborate with functional, development, and infrastructure teams to resolve cross domain issues.

Required Skills & Experience:
Strong experience in SAP Basis administration (5–10+ years depending on level).
Hands-on experience with SAP HANA, S/4HANA, and NetWeaver technologies.
Experience supporting SAP systems in cloud environments (HEC, Azure, AWS, GCP preferred).
Knowledge of Linux/Unix OS, networking basics, and storage concepts.
Familiarity with SAP Solution Manager (ChaRM, Monitoring, EWA).
Understanding of high availability, disaster recovery, and backup strategies.
Strong analytical and troubleshooting skills.

Preferred Qualifications:
SAP Basis or HANA certification.
Experience with automation tools (Ansible, Terraform, scripting).
Exposure to SAP BTP, SAP Cloud ALM, or hybrid cloud landscapes.
Experience working with SAP support (OSS notes, SAP incidents).

Troubleshooting:
- Manage HANA system replication, failover, and high-availability configurations.
- Ensure compliance with security standards, audit requirements, and data protection policies.
- Apply SAP Notes, patches, and security updates.

About the Company

InterSources Inc.

It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.

Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.

In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2007

WEBSITE

https://www.intersourcesinc.com/

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