Job Overview:
Pay Range: $70.00hr - $75.00hr
Requirement/Must Have:
- 15+ years of SAP experience.
- 12+ years of SAP CRM functional consulting experience.
- Multiple full lifecycle SAP CRM implementations.
- Experience supporting global enterprise environments.
- Strong hands-on experience in SAP CRM Service and SAP CRM Web UI.
- Expertise in Customer Interaction Center (CIC), Service Contracts, and Warranty Management.
- Experience with Installed Base Management, Lead and Opportunity Management, and Complaints & Returns.
- Proficiency in Sales Order Management.
- Integration experience between SAP CRM and SAP ECC or SAP S/4HANA.
- Experience with CRM-SD, CRM-MM, and CRM-FI/CO integration.
- Knowledge of Middleware/CPI integrations.
Responsibilities:
- Gather and analyze business requirements from Service, Sales, Support, and Operations teams.
- Translate business requirements into functional specifications and solution designs.
- Lead workshops, fit-gap analysis, design sessions, and solution reviews.
- Configure SAP CRM to support business processes and organizational objectives.
- Configure and support Service Requests, Service Orders, Service Confirmations, and Service Contracts.
- Manage Warranty Management, Installed Base Management, and Complaints and Returns.
- Optimize service processes supporting global customer operations.
- Support CRM Interaction Center functionality and design improved case management workflows.
- Enhance customer experience through efficient ticketing and issue resolution processes.
- Support field service operations and customer engineer dispatch processes.
- Collaborate with service organizations to improve work order execution.
- Integrate CRM with mobile and field service applications where required.
- Work closely with SAP ECC/S4 teams on SD, MM, and FI/CO integration.
- Support end-to-end Quote-to-Cash and Service-to-Cash processes.
- Lead enhancements, rollouts, upgrades, and transformation initiatives.
- Prepare functional design documents, test scripts, training materials, and deployment plans.
- Support SIT, UAT, cutover activities, hypercare, and production support.
Nice to Have:
- SAP Cloud Integration experience.
- SAP S/4HANA Customer Management experience.
- SAP Service Cloud / C4C experience.
- SAP CPQ integration experience.
- Field Service Management (FSM) exposure.
- Semiconductor or high-tech manufacturing industry experience.
- Agile delivery experience.
- Experience in Spare Parts and Logistics Operations.
Skills:
- SAP CRM Service.
- SAP CRM Web UI.
- CIC.
- Installed Base.
- Service Contracts.
- Quotation Management.
- Field Service.
- CRM Middleware.
- ECC Integration.
- S/4HANA.
- SAP SD.
- SAP CPQ.
- SAP C4C / Service Cloud.
- Business Process Analysis.
- Stakeholder Management.
Qualification And Education:
- Strong verbal and written communication skills.
- Excellent communication and presentation skills.
- Ability to communicate effectively with stakeholders.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.