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SAP CS Service management Lead Architect

eTeam Inc.

Santa Clara, CA

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JOB DETAILS
SALARY
$100–$105 Per Hour
SKILLS
Acceptance Testing, Accounting, Agile Programming Methodologies, Analysis Skills, Architectural Design, Best Practices, Billing, Blueprints, Business Architecture, Capital Equipment, Communication Skills, Contract Management, Contract Processing, Cost Allocation, Cost Modeling, Cross-Functional, Customer Support/Service, Design Services, Finance, Financial Modeling, Integration Testing, Internet of Things, Logistics, Manufacturing, Manufacturing Equipment Maintenance, On Site Support, Order Management, Order Processing, Pricing, Process Capability, Product Lifecycle, Product Lifecycle Management, Revenue Recognition, SAP, SAP Administration, Semiconductor Manufacturing, Service Delivery, Traceability
LOCATION
Santa Clara, CA
POSTED
6 days ago
Role- SAP CS Service management Lead Architect
Location- Bay Area.

JD-
  • We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
  • This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities
  • Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
  • Define and validate service processes, including:
    • Service order management
    • Installed base and equipment tracking
    • Warranty and service contract management
    • Field service execution and resource planning
  • Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
  • Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
  • Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
  • Lead fit-gap workshops, solution blueprinting, and design governance forums
  • Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
  • Guide teams on master data design (business partner, equipment, functional locations)
  • Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
  • Support integration testing, UAT, and defect resolution across service and finance processes
  • Lead cutover planning, go-live readiness, and hypercare stabilization

Required Qualifications
  • Extensive SAP experience with specialization in:
    • SAP CS (Customer Service) / S/4HANA Service Management
    • Service order processing, contracts, and warranty management
  • Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
  • Deep expertise in:
    • Installed base and equipment lifecycle management
    • Service billing and integration with finance (R2R, RAR)
  • Strong understanding of integration with SD, MM, and Finance processes
  • Experience in defining global templates and scalable service models
  • Ability to translate complex service business requirements into architecture designs
  • Strong stakeholder engagement and executive communication skills
  • Experience working in complex, multi-vendor program environments

Preferred Qualifications
  • Experience in manufacturing or semiconductor industry (capital equipment service models)
  • Familiarity with:
  • Advanced Field Service Management solutions (FSM)
  • IoT-enabled service and predictive maintenance integration
  • Exposure to PLM (TeaCliententer) and MES integration scenarios
  • Experience in subscription/service-based revenue models and warranty accounting
  • Prior experience in program stabilization or recovery initiatives
  • Knowledge of SAP Activate and Agile delivery framework

About the Company

e

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com

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