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SAP CS Service management Lead Architect

eTeam Inc.
  • Santa Clara, CA
  • $100–$105 Per Hour
  • Quick Apply
30+ days ago
eTeam Inc.

Job Description

Role- SAP CS Service management Lead Architect
Location- Bay Area.

JD-
  • We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
  • This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities
  • Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
  • Define and validate service processes, including:
    • Service order management
    • Installed base and equipment tracking
    • Warranty and service contract management
    • Field service execution and resource planning
  • Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
  • Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
  • Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
  • Lead fit-gap workshops, solution blueprinting, and design governance forums
  • Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
  • Guide teams on master data design (business partner, equipment, functional locations)
  • Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
  • Support integration testing, UAT, and defect resolution across service and finance processes
  • Lead cutover planning, go-live readiness, and hypercare stabilization

Required Qualifications
  • Extensive SAP experience with specialization in:
    • SAP CS (Customer Service) / S/4HANA Service Management
    • Service order processing, contracts, and warranty management
  • Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
  • Deep expertise in:
    • Installed base and equipment lifecycle management
    • Service billing and integration with finance (R2R, RAR)
  • Strong understanding of integration with SD, MM, and Finance processes
  • Experience in defining global templates and scalable service models
  • Ability to translate complex service business requirements into architecture designs
  • Strong stakeholder engagement and executive communication skills
  • Experience working in complex, multi-vendor program environments

Preferred Qualifications
  • Experience in manufacturing or semiconductor industry (capital equipment service models)
  • Familiarity with:
  • Advanced Field Service Management solutions (FSM)
  • IoT-enabled service and predictive maintenance integration
  • Exposure to PLM (TeaCliententer) and MES integration scenarios
  • Experience in subscription/service-based revenue models and warranty accounting
  • Prior experience in program stabilization or recovery initiatives
  • Knowledge of SAP Activate and Agile delivery framework

Numbers & Facts

LocationSanta Clara, CA
IndustryOther/Not Classified
Salary$100–$105 Per Hour
Company Size100 to 499 employees
Year Founded1998
Websitewww.eteaminc.com

About Company

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

Skills

  • Acceptance Testingunmatched
  • Accountingunmatched
  • Agile Programming Methodologiesunmatched
  • Analysis Skillsunmatched
  • Architectural Designunmatched
  • Best Practicesunmatched
  • Billingunmatched
  • Blueprintsunmatched
  • Business Architectureunmatched
  • Capital Equipmentunmatched
  • Communication Skillsunmatched
  • Contract Managementunmatched
  • Contract Processingunmatched
  • Cost Allocationunmatched
  • Cost Modelingunmatched
  • Cross-Functionalunmatched
  • Customer Support/Serviceunmatched
  • Design Servicesunmatched
  • Financeunmatched
  • Financial Modelingunmatched
  • Integration Testingunmatched
  • Internet of Thingsunmatched
  • Logisticsunmatched
  • Manufacturingunmatched
  • Manufacturing Equipment Maintenanceunmatched
  • On Site Supportunmatched
  • Order Managementunmatched
  • Order Processingunmatched
  • Pricingunmatched
  • Process Capabilityunmatched
  • Product Lifecycleunmatched
  • Product Lifecycle Managementunmatched
  • Revenue Recognitionunmatched
  • SAPunmatched
  • SAP Administrationunmatched
  • Semiconductor Manufacturingunmatched
  • Service Deliveryunmatched
  • Traceabilityunmatched

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