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SAP Customer Service Representative

On-Board Companies

WILMINGTON, DE

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JOB DETAILS
SALARY
$25–$25 Per Hour
SKILLS
Auditing, Best Practices, Billing, Business Solutions, Business Strategy, Business Support, Call Centers, Communication Skills, Consulting, Continuous Improvement, Contract Manufacturing, Cross-Functional, Customer Relations, Customer Support/Service, Demand Forecasting/Planning, Design Services, Detail Oriented, Develop and Maintain Customers, Facilities Management, Facilities and Maintenance, Finance, Industrial Engineering, Interpersonal Skills, Inventory Management, Logistics, Manufacturing, Market Segmentation, Marketing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Multitasking, On Site Support, Order Delivery, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Problem Solving Skills, Process Development, Process Improvement, Product Management, Project/Program Management, Provider Contracting, Quality Management, Quality Metrics, Realtime Transport Protocol, Retail, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Sales, Salesforce.com, Supply Chain Management, Team Player, Time Management, Warehousing
LOCATION
WILMINGTON, DE
POSTED
23 days ago

On-Board Services is hiring a SAP Customer Service Representative
in Wilmington, DE


For immediate consideration please send your resume to

resumes@onboardusa.com


Subject Line: Position Title and State you are located
 
About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
 
Position Details:
Title: SAP Customer Service Representative
Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need
Job Location: Wilmington, DE
Shift:1st
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO 
Compensation: $25/HR
 
Position Overview:
This role serves as a customer-focused liaison, promoting and supporting functional excellence within the Customer Service Representative (CSR) function. The position provides domestic customer service aligned with business and customer needs while driving continuous improvement of quality processes through best practices, training, and auditing.
The Customer Service Representative must develop a strong working knowledge of the domestic order management system, including all applicable policies and procedures. Experience with SAP R3 or an equivalent system is required, including order entry, pricing, documentation, and invoicing. A solid understanding of quality systems and prior business experience is preferred.
This role provides exposure to multiple systems and tools, including SAP R3, SharePoint, and Salesforce, along with opportunities to support multiple business units. The incumbent will collaborate with internal and external stakeholders including demand and supply planners, market segment teams, customer service colleagues, plant operations, warehouses, logistics providers, carriers, and finance teams to ensure timely and accurate customer fulfillment while maintaining quality standards.
Key responsibilities include responding to customer inquiries, utilizing business tracking systems, resolving customer disputes, issuing credit and debit memos, processing samples and rebates, and monitoring sales orders throughout the full order fulfillment lifecycle.

Minimum Required Skills:
  • Demonstrated experience as a Customer Service Representative beyond call center or retail environments
  • Knowledge of the Sales to Cash (STC) and/or Requisition to Pay (RTP) process preferred
  • Strong communication and interpersonal skills with the ability to collaborate across multiple functions including manufacturing, supply chain, product management, sales, marketing, finance, warehouse, transportation, and external customers
  • Experience with SAP R3 or equivalent system required (minimum 6 months to 1 year), including order entry, delivery creation, and invoicing
  • Intermediate to advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint (testing required with documented scores)
  • Salesforce and SharePoint experience is a plus
  • Ability to adapt quickly to changing environments, personnel, and priorities while maintaining professionalism and customer confidence
  • Strong problem solving skills with the ability to identify process improvements and implement change
  • Proven ability to multitask, manage projects, and translate business needs into actionable plans
  • Strong organizational skills with attention to detail and effective follow-up capabilities
  • Understanding of inventory management and ability to align customer support with business unit strategy and objectives
Additional Information:
  • Some travel may be required but is expected to be minimal
Education and Experience:
  • Required: Bachelor’s degree or college degree with relevant customer service experience and SAP R3 or equivalent system experience
  • Preferred: Bachelor’s degree in a related field
 
 
www.onboardusa.com

Apply Today!

 
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.  On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
 


JD# 25-00747

 

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