SAP CX Functional Lead

Who We Are:

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success:

Location: Richardson, TX (This position is 100% onsite at our headquarters in Richardson, TX, requiring attendance in-office 5 days a week, Monday-Friday)

 

 

As a SAP CX Functional Lead you will play a key role in the design and implementation of solutions that transform the customer experience. You will work closely with business and technical teams to identify needs, define system requirements, and ensure successful implementation of SAP Commerce Cloud solutions.  

   

Key Responsibilities:  

• Lead the design and implementation of solutions within SAP Commerce Cloud that support B2B eCommerce processes. 

• Partner with business stakeholders to define solutions for B2B customer/account management, product catalogs, pricing and promotions, quotes, carts and checkout, order management, and customer-specific purchasing processes. 

• Facilitate requirements workshops and translate business needs into functional specifications, process flows, and solution designs. 

• Collaborate with cross-functional stakeholders to identify process gaps, priorities, and opportunities for improvement. 

• Partner with technical teams and solution architects to communicate business and functional requirements and ensure solutions align with business needs. 

• Lead testing and UAT, including test planning, requirements validation, defect triage, and business sign-off. 

• Define integration requirements between SAP Commerce Cloud and SAP ERP, partnering with technical teams to support integration solutions. 

• Identify opportunities to improve B2B commerce processes and capabilities through process and solution enhancements. 

• Manage priorities, risks, dependencies, and stakeholder communication throughout the project lifecycle. 

 

 

 

What We Are Looking For:

 

• Bachelor’s degree in business, Computer Science, Engineering, Information Systems, or a related field. 

• 8+ years of experience with SAP Commerce / SAP Commerce Cloud (Hybris). 

• Experience leading the business and functional delivery of SAP Commerce implementations or major enhancements, from requirements through testing, deployment, and post-go-live support. 

• Strong understanding of B2B sales and eCommerce processes, including customer/account management, product/catalog management, pricing and promotions, quotes, order management, and checkout. 

• Experience with SAP Commerce Cloud / SAP Commerce (Hybris) and related SAP CX solutions, with an understanding of how Commerce supports customer experience and B2B business processes. 

• Experience gathering and translating business requirements into functional specifications, process flows, and solution designs. 

• Experience defining integration requirements between SAP Commerce and SAP S/4HANA/SAP ERP and partnering with technical teams on integration solutions. 

• Strong communication, problem-solving, stakeholder management, and solution delivery skills. 

 

What We Offer:

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $126,000 - $164,850 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

 

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

 

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

 

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact CandidateAccommodations@Lennox.com.

 

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