SAP Developer / Global Support Manager - 26-05843

SAP Developer / Global Support Manager

Job Title: SAP Developer / Global Support Manager
Job Type: Contract – 12 Months
Work Schedule: Hybrid (4 Days Remote / 1 Day Onsite Weekly)

Position Overview

We are seeking an experienced SAP Developer / Global Support Manager to lead Kronos Workforce Management support, implementation activities, and enterprise system enhancements within a public sector environment. This role is responsible for project leadership, business process design, system configuration, integrations, reporting, testing, and ongoing operational support related to Kronos and SAP systems.

The ideal candidate will possess strong SAP project management experience, expertise with Kronos Workforce applications, and the ability to collaborate across technical and business teams to support enterprise-wide workforce management operations.

Key Responsibilities

Kronos System Support & Administration

• Maintain and enhance the Kronos Timekeeping application
• Provide functional support, exception handling, and troubleshooting
• Lead implementation of Kronos Advanced Scheduler
• Monitor Kronos system performance and integrations
• Manage Kronos permissions, personalization, and access controls
• Support time clock connectivity, scheduled events, and device maintenance
• Research and resolve system and integration issues

Project Management & Leadership

• Lead Kronos enhancement initiatives and release management
• Coordinate deployments, testing, stabilization, and defect resolution
• Conduct risk assessments and mitigation planning
• Facilitate stakeholder communication and status meetings
• Collaborate with leadership on project scope, dependencies, and priorities
• Manage assigned tasks, timelines, and deliverables

Reporting & Data Management

• Develop dashboards, reports, HyperFinds, data views, and statistical charts
• Support ad hoc reporting requests
• Monitor data integrity and system accuracy
• Maintain Kronos business structures and employee cross-reference tables

Training & Documentation

• Develop and maintain training materials, job aids, videos, and process documentation
• Deliver user guidance and support for Kronos processes and functionality
• Collaborate with training teams on end-user education initiatives

Integration & Technical Support

• Lead support for Kronos integrations and data interfaces
• Coordinate with vendors and technical teams for issue resolution
• Open and manage Kronos Global Support (KGS) cases
• Document technical requirements and design specifications

Required Qualifications

• 10+ years of SAP Project Management experience in the Public Sector
• 3+ years of Full Cycle SAP Public Sector Implementation experience
• PMP Certification required
• Strong experience with Kronos Workforce Management systems
• Experience with system integrations, testing, and deployment management
• Strong analytical, troubleshooting, and communication skills

Preferred Skills

• Kronos Advanced Scheduler implementation experience
• Enterprise reporting and dashboard development
• Business process analysis and workflow optimization
• Experience managing workforce management systems in large organizations
• Knowledge of SAP integrations and public sector operations

For more details reach at resumes@navitassols.com