SAP EWM Support Engineer

• Location: Indianapolis, IN
• Duration: 6 months
• GBaMS ReqID: 10926313
• Role: SAP EWM Support Engineer
• Experience Required: 6–8 years
• Primary Skill: SAP Extended Warehouse Management (EWM)

Required Skills & Experience

• 4+ years of experience in SAP EWM Support.
• Strong understanding of warehouse business processes, including:
  • Receiving.
  • Putaway.
  • Picking.
  • Packing.
  • Shipping.
  • Inventory Management.
• Experience providing application support in warehouse or manufacturing environments.
• Experience supporting warehouse automation technologies, including:
  • ASRS.
  • AutoStore.
  • AGV.
  • Pick-to-Light.
  • WCS/MFS.
• Knowledge of RF devices, barcode scanning, and warehouse floor support.
• Experience troubleshooting SAP EWM interfaces and integration issues.
• Strong analytical, problem-solving, and communication skills.
• Experience working in customer-facing support organizations.
• Experience supporting pharmaceutical warehouse operations.
• Experience with SAP S/4HANA and Warehouse Control System integrations.
• Familiarity with:
  • Exacta WES.
  • WorldLink.
  • Related warehouse applications.
• Understanding of network troubleshooting and printer support in warehouse environments.

Roles & Responsibilities

• Provide onsite SAP EWM support to warehouse operations in a 16x6/16x7 rotating shift environment.
• Provide SAP EWM Level 1 support across rotating morning and evening shifts.
• Support warehouse operations across:
  • Inbound processes.
  • Outbound processes.
  • Internal warehouse movements.
  • Production supply.
• Perform initial diagnosis, troubleshooting, and resolution of SAP EWM production issues.
• Monitor and support interfaces between SAP EWM and other warehouse systems.
• Provide hands-on support to business users and warehouse floor operations.
• Manage incidents and track issue resolution through completion.
• Coordinate escalations with appropriate technical and functional teams.
• Monitor system performance and integration health.
• Maintain:
  • SOPs.
  • Support documentation.
  • Knowledge articles.
• Coordinate with customers, vendors, and cross-functional teams to resolve issues.
• Communicate incident status, troubleshooting progress, and resolutions to stakeholders.
• Support warehouse automation and integration issues in production environments.
• Ensure timely resolution of business-critical warehouse support incidents.

Generic Managerial Skills

• Quick learner and self-driven professional.
• Ability to meet with business users and work cross-functionally to define requirements.
• Ability to configure and deploy solutions based on business needs.
• Strong planning and prioritization skills.
• Ability to meet defined service delivery levels in a customer-facing role.
• Excellent written and verbal communication skills.
• Ability to actively participate in cross-functional teams.
• Ability to lead project initiatives and ensure delivery:
  • On time.
  • Within required quality standards.
  • According to business requirements.

Key Skills / Resume Search Keywords

• SAP EWM.
• SAP Extended Warehouse Management.
• Warehouse Management.
• SAP EWM L1 Support.
• WMS.
• SAP S/4HANA.
• RF Devices.
• Barcode Scanning.
• Warehouse Automation.
• ASRS.
• AutoStore.
• AGV.
• Pick-to-Light.
• WCS.
• MFS.
• Exacta WES.
• WorldLink.
• Incident Management.
• Pharma Warehouse.
• Onsite Support.
• Warehouse Floor Support.
• SAP EWM Integration.
• Warehouse Control Systems.
• Network Troubleshooting.
• Printer Support.