Our client, a IT Services and Consulting company, is looking for a SAP IS-U Billing Business Analyst (Meter-to-Cash) for their Miami Gardens, FL location.
Responsibilities:
This position will be primarily responsible for supporting daily billing operations and resolving complex billing issues to ensure accurate customer billing and system functionality.
Billing Operations Support: Plan and manage assigned billing activities; complete analysis and resolution tasks within established timeframes
Daily Coordination: Participate in team meetings and track work progress using tools such as JIRA, Qmetry, Teams, and Outlook while coordinating with IT, vendors, and cross-functional teams
Technical Analysis: Provide functional expertise on billing systems to ensure timely and effective issue resolution within SAP and CIS environments
Problem-Solving: Apply analytical skills to decompose complex billing discrepancies into manageable components, utilizing Excel for data validation
Documentation: Create and maintain comprehensive documentation for billing processes, system procedures, and operational workflows
AI & Data Enablement: Utilize AI-powered tools (e.g., Microsoft Copilot, data analysis tools) to support billing analysis, data validation, and issue troubleshooting
AI Integration & Collaboration: Collaborate with IT and cross-functional teams to incorporate AI-driven solutions into billing workflows and system enhancements
Conducts analyses and prepares reports that provide operation and/or technical support to business operations
Conducts quantitative and qualitative research to support medium to large special projects
Assists with process design and modification for continuous business improvement
Performs other job-related duties as assigned
Requirements:
Key Skillsets: Energy and Utility domain, SAP ISU with Utility billing experience (Meter to Cash process),