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Skills
Analysis Skillsunmatched
Artificial Intelligence (AI)unmatched
Atlassian JIRAunmatched
Billingunmatched
Billing Recordsunmatched
Business Analysisunmatched
Business Operationsunmatched
Cross-Functionalunmatched
Data Analysisunmatched
Data Qualityunmatched
Documentationunmatched
Energy & Utilitiesunmatched
Health Planunmatched
Identify Issuesunmatched
Information Technology Consultingunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Operational Supportunmatched
Operationsunmatched
Operations Planningunmatched
Operations Processesunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Project Trackingunmatched
Qualitative Researchunmatched
Quantitative Researchunmatched
Reporting Skillsunmatched
SAPunmatched
System Operationsunmatched
Technical Analysisunmatched
Technical Supportunmatched
Time Managementunmatched
Description
Our client, a IT Services and Consulting company, is looking for a SAP IS-U Billing Business Analyst (Meter-to-Cash) for their Miami Gardens, FL location.
Responsibilities:
This position will be primarily responsible for supporting daily billing operations and resolving complex billing issues to ensure accurate customer billing and system functionality.
Billing Operations Support: Plan and manage assigned billing activities; complete analysis and resolution tasks within established timeframes
Daily Coordination: Participate in team meetings and track work progress using tools such as JIRA, Qmetry, Teams, and Outlook while coordinating with IT, vendors, and cross-functional teams
Technical Analysis: Provide functional expertise on billing systems to ensure timely and effective issue resolution within SAP and CIS environments
Problem-Solving: Apply analytical skills to decompose complex billing discrepancies into manageable components, utilizing Excel for data validation
Documentation: Create and maintain comprehensive documentation for billing processes, system procedures, and operational workflows
AI & Data Enablement: Utilize AI-powered tools (e.g., Microsoft Copilot, data analysis tools) to support billing analysis, data validation, and issue troubleshooting
AI Integration & Collaboration: Collaborate with IT and cross-functional teams to incorporate AI-driven solutions into billing workflows and system enhancements
Conducts analyses and prepares reports that provide operation and/or technical support to business operations
Conducts quantitative and qualitative research to support medium to large special projects
Assists with process design and modification for continuous business improvement
Performs other job-related duties as assigned
Requirements:
Key Skillsets: Energy and Utility domain, SAP ISU with Utility billing experience (Meter to Cash process),