SAP Junior Technical Support Engineer

InterSources Inc.

Cayce, SC

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JOB DETAILS

SKILLS

Acceptance Testing, Access Control, Artificial Intelligence (AI), Auditing, Automation, Best Practices, Business Law, Business Support, Cloud Applications, Cloud Computing, Communication Skills, Computer Security, Consulting, Contract Creation, Corrective Action, Cross-Functional, Data Analysis, Data Entry, Data Management, Data Processing, Data Quality, DevOps, Diversity, Document Change Management, Documentation, ERP (Enterprise Resource Planning), Employee Retention, Establish Priorities, FISMA - Federal Information Security Management Act, Federal Laws and Regulations, Finance, Financial Administration, Financial Operations, Financial Systems, HIPAA (Health Insurance Portability and Accountability Act), HRIS/HRMS, Human Resources, Human Resources Processes, ISO (International Organization for Standardization), Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Information/Data Security (InfoSec), International Electro-Technical Commission (IEC), Internet Security, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Visio, Microsoft Word, Online Marketing, Operational Support, Oracle, Payroll Administration, Policy Development, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Development, Process Improvement, Production Support, Project Estimates, Public Finance, Public Health, Quality Assurance, Quality Management, Regulatory Compliance, Reporting Dashboards, Requirements Management, Risk Management, SAP, SAP Administration, SAP ECC (fka SAP R/3 and SAP ERP), SAP HR, Security Compliance, Security Design, Security Policy, Software Development, Software Patches, Standard Operating Procedures (SOP), State Laws and Regulations, Statement of Work (SOW), Strategic Planning, Support Documentation, System Integration (SI), System Test, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Technical Writing, Test Design, Testing, Time Management, U.S. National Institute of Standards and Technology (NIST), User Experience Design (UXD), User Interface Design, Web Programming, Web Services, Willing to Travel, Workflow Analysis, Writing Skills

LOCATION

Cayce, SC

POSTED

30+ days ago

Title: SAP Junior Technical Support Engineer
Location: Cayce SC 29033
On-site/Remote/Hybrid: 100% REMOTE (occasional travel)
Duration: 12 Months
Interview Process: 1 Round (Teams)
No of submissions: 2
No of Positions: 1

Work Location: Remote - some travel quarterly for meetings and milestones at the expense of the candidate and/or vendor. Candidate location: Candidate MUST reside in the Eastern Time Zone.

This is a new position focusing on Public Health Financial and Administrative systems.

SCOPE OF THE PROJECT:
The Client is dedicated to helping people live healthy lives in healthy communities. This position is associated with efforts to modernize supporting systems and environments associated with Finance and Operations (FAO) and a focus on Human Resources (HR) supported by the Office of Information Technology (OIT).
As the state agency charged with promoting and protecting the client and environment, S.C. DPH has a legacy of attracting and retaining talented individuals who want to build rewarding and successful careers by doing work that touches people's lives every day. Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed. Candidates must also be able to form productive working relationships with individuals from diverse backgrounds and at all organizational levels.

Due to the volume of agency financial and administrative systems that need to be migrated to agency standard platforms, upgrade and streamline upgrade aged components, and modernization efforts, additional staff is needed to support these efforts and system implementation. The team will work to align business needs with current and future state to ensure systems are set up and supported following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity. This position will be a part of the team responsible for supporting these efforts and transition to operational support. Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.

The SAP HR Systems Technician plays a vital role in configuring, maintaining, and enhancing the South
Carolina Department of Public Health's Human Resources systems, with a primary focus on the SCEIS
SAP ECC platform and other agency HR-related systems. This position is responsible for implementing
system configuration changes, optimizing workflows, improving data quality, and supporting reporting
needs based on technical capabilities and business requirements. Working closely with HR, IT, and Finance teams, the technician ensures that system functionality aligns with operational goals and compliance standards. The role involves hands-on configuration, testing, documentation, and support of SAP HR modules, as well as identifying and implementing workflow-driven solutions to reduce manual processes and improve data integrity. With a strong emphasis on technical problem-solving, system optimization, and data-driven reporting, this position is essential to the successful modernization and efficiency of HR operations.

Key Responsibilities
System Configuration & Workflow Optimization

Configure and maintain SAP ECC HR modules within the SCEIS platform to support evolving business needs.
Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.
Identify system capabilities and limitations to propose creative, system-based solutions for HR modernization.
Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.
Maintain system protocols and configuration documentation to support change management and audit readiness.

Testing & Implementation

Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches.
Support production rollouts and ensure minimal disruption to HR operations.
Troubleshoot and resolve system issues, escalating complex problems as needed.

Data Quality & Reporting

Monitor and improve data accuracy and integrity across HR systems.
Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI.
Compare data across systems to identify inconsistencies and recommend corrective actions.
Support audit and compliance reporting requirements.

Documentation & Support

Create and maintain technical documentation, including configuration records, SOPs, and user guides.
Provide technical support to HR users and assist with training on new system features or workflows.
Update SharePoint and other collaboration tools with relevant system documentation and resources.

Collaboration & Communication
Work closely with HR, IT, and Finance departments to align system functionality with business needs.
Participate in cross-functional meetings to gather requirements and provide technical input on system capabilities.
Assist with the development of policies and procedures related to system security and data classification in alignment with NIST 800-53, FISMA, and SC InfoSec standards.

Project & Change Support

Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.
Create and manage work requests in the ticketing system (e.g., DevOps) to track system changes and enhancements.
Support risk mitigation strategies and ensure compliance with IT security and development standards.
Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements http://admin.sc.gov/technology/information-security/policies-and-procedures , etc.)

The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed
outside traditional business hours. The candidate will work closely with the Assigned Manager to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidate will work closely with Human Resource staff, OIT, and subject matter experts for the system design and testing.
This will also include compliance to DPH security policy/procedures as well as integrating systems when possible to streamline staff workflows, user security, and data correction.

Module support of the project.

DPH will require that selected personnel sign the DPH confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure.
DPH will not accept any offers including an "up-lift charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms.
Contractors must be onsite during each week throughout the term of the contract.
Follow agency IT Standards, policies, and procedures to include documentation.
All source code (compiled and un-compiled) will become the sole property of the South Carolina Department of Health and Environmental Control. Any source code, data, product, or functionality resulting from this SOW or previously owned/developed by DPH will remain the sole property of DPH and is not to be incorporated into the core product of any vendor's application. Any modifications and interfaces developed under said contract will be not be used by the contractor for any independent project of the contractor or published or publicized by the contractor without written permission of DPH.
DPH has the final say on all programming choices.

Payment Schedule:
All timesheets shall be entered and approved in a timely manner per State contract terms. The State
will not pay any extra costs (i.e. Travel, employee benefits, insurance, room and board, etc.) for temporary employees under this contract.

DPH Support:
DPH will provide:
" All required information including formulas, data, and mechanisms to check output.
" Staff to assist with any application or data questions.
" Conference rooms and scheduling for any application demos.
" Workstation and required software

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. 3+ Years of Experience with SAP ECC (SCEIS) HR modules, including system configuration, testing, and troubleshooting to optimize SAP HR system workflows to support automation and reduce manual
processes.
2. 3+ Years of Experience with State HR/Payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.
3. 3+ Years of Experience in data validation, integrity monitoring, and issue resolution across HR systems.
4. 3+ Years of Experience in Advanced reporting and dashboard development using SAP tools, Excel,
and Power BI.
5. 3+ Years of Experience in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams).
6. 3+ Years of Experience with role-based access control (RBAC) and position-driven system access
configuration.

REQUIRED EDUCATION : Bachelor's degree in a relevant field of work or equivalent work experience

ADDITIONAL SKILLS
1. WRITTEN AND VERBAL COMMUNICATION SKILLS
2. Proficient in creating and maintaining technical documentation, including configuration records, SOPs, and user guides.
3. STRONG PROBLEM-SOLVING AND TROUBLESHOOTING SKILLS, WITH THE ABILITY TO IDENTIFY ROOT
CAUSES AND IMPLEMENT SUSTAINABLE SOLUTIONS.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Familiarity with IT security standards and compliance frameworks, including NIST 800-53, FISMA, and SC infosec policies.
2. Experience with IT Implementation Projects

About Us:
InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

About the Company

InterSources Inc.

It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.

Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.

In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2007

WEBSITE

https://www.intersourcesinc.com/

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