Must Have Technical/Functional Skills
Strong hands-on experience in SAP MM - P2P, PR/PO, GR/IR, LIV, Pricing, Inventory
Good working knowledge of SAP Ariba - Guided Buying, Buying & Invoicing, Catalogs, Approvals , Ariba Supplier Lifecycle Performance, Ariba Supply chain Collaboration
Experience with Ariba Integration (CIG)
Understanding of Procure-to-Pay (P2P) process end-to-end
Ability to handle configurations, basic troubleshooting, and functional documentation
Roles & Responsibilities:
• Resolve incident, service request, and problem tickets related to SAP MM and SAP Ariba within agreed SLAs and KPIs
• Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes
• Handle production support issues across P2P processes with minimal business disruption
• Provide functional expertise to diagnose configuration, master data, integration, and transactional issues
• Document resolutions, workarounds, and known errors in the ticketing system and knowledge base
• Work with business teams to gather and validate P2P requirements for minor enhancements
• Configure SAP MM and Ariba as needed for ticket resolutions
Salary Range: $64,000 - $140,000 a year
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