Consulting, Customer Relations, Customer/Client Research, Gap Analysis, High Availability Software, ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Knowledge Modeling, Manufacturing, Problem Solving Skills, Product Testing, Project/Program Coordination, Requirements Management, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Service Delivery, Service Level Agreement (SLA), Software Administration, Software Upgrades, Technical Writing, Time Management