SAP Order Management Specialist

SAP Order Management Specialist

Location: Houston, TX 77056 (Hybrid)

Schedule: 3 Days Onsite / 2 Days Remote

Duration: 6-Month Contract with Strong Potential for Extension and Permanent Conversion in Jan 2027

Pay Rate: $30.00 - $35.00/hour, depending on experience

LHH Recruitment Solutions is partnering with a manufacturing organization seeking an experienced SAP Order Management Specialist to join its Supply Chain team. This role is responsible for managing customer orders from receipt through shipment, maintaining strong customer relationships, coordinating with logistics and operations teams, and ensuring exceptional service throughout the order-to-cash process.

The ideal candidate will bring strong SAP order processing experience, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume environment.

Key Responsibilities

• Process, enter, and maintain customer orders within SAP.

• Manage customer purchase orders from receipt through shipment and invoicing.

• Create and maintain sales orders, deliveries, and shipping documentation.

• Process various order types including standard orders, stock transfers, consignment orders, and free-of-charge orders.

• Coordinate transportation and provide Bills of Lading (BOLs) and required shipping documents.

• Verify pricing and support approval workflows.

• Respond to customer inquiries regarding inventory availability, order status, production schedules, products, and policies.

• Expedite urgent and special orders while ensuring customer expectations are met.

• Research and resolve customer issues, deductions, short payments, returns, and credit disputes.

• Manage backorders and communicate shipment delays or schedule changes proactively.

• Maintain accurate customer records and supporting documentation.

• Partner closely with sales, manufacturing, warehousing, logistics, and supply chain teams to ensure seamless order execution.

• Support inventory coordination activities and maintain strong relationships with warehouse and terminal partners.

• Ensure exceptional customer satisfaction through timely issue resolution and follow-up.

Required Qualifications

• High School Diploma required.

• Bachelor's degree preferred.

• Minimum 5 years of customer service, order management, customer operations, or supply chain support experience.

• Strong experience processing customer orders in ERP systems.

• Excellent communication and relationship management skills.

• Conflict resolution and problem-solving abilities.

• Strong organizational skills with the ability to manage multiple priorities simultaneously.

• Advanced Microsoft Office proficiency.

• Experience supporting customers in a fast-paced, transactional environment.

Preferred SAP Experience

• SAP ERP / ECC

• SAP CRM

• SAP S/4HANA

• Sales Order Processing

• Customer Purchase Order (PO) Processing

• Delivery Creation

• Bill of Lading (BOL) Creation

• Order-to-Cash (O2C) Processes

• Shipment Processing

• Inventory Coordination

• Customer Order Management

• Logistics Coordination

• Invoicing Support

Preferred SAP Integration Experience

• SAP PO (Process Orchestration)

• SAP PI (Process Integration)

• Process Orchestration

• Process Integration

• Interface Monitoring

• Middleware Support

• Systems Integration Experience

• SAP Integration Troubleshooting

Preferred Industry Experience

• Manufacturing

• Chemical Manufacturing

• Industrial Products

• Distribution

• Logistics

• Supply Chain Operations

What We're Looking For

• Strong SAP order management experience

• Customer-focused professional with a sense of urgency

• Fast-paced worker who can efficiently process transactions

• Detail-oriented and highly organized

• Strong multitasking abilities

• Confident communicator who can make decisions independently

• Ability to manage multiple customer accounts and priorities simultaneously

• Strong partnership skills across operations, supply chain, and logistics teams

Why Consider This Opportunity?

• 6-month contract assignment

• Strong potential for extension beyond the initial term

• Possibility for permanent conversion after December

• Hybrid schedule (3 days onsite / 2 days remote)

• Houston Galleria-area location (77056)

• Opportunity to join a collaborative supply chain and customer operations team

• Long-term career growth potential

Pay Details: $30.00 to $35.00 per hour

Search managed by: Laarnie Thompson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.