SAP OTC Consultant

Details:

Stefanini Group is hiring!

Stefanini is looking for an SAP OTC Consultant (Dearborn, MI)

For quick apply, please reach out to Pawan Rawat at 248-213-3605/pawansingh.rawat@stefanini.com

The SAP S/4HANA Functional Lead (OTC) is responsible for end-to-end ownership of order management, pricing, and billing processes within SAP S/4HANA. This role leads fit-to-standard decisions, governs functional design and configuration, and ensures quality across requirements, testing, cutover, and user adoption. The position is critical to ensuring effective sales execution, accurate billing, revenue realization, and alignment with vehicle management processes.

Responsibilities

OTC Product Ownership

• Own end-to-end OTC processes, including lead-to-order handoffs, order management, pricing, availability, delivery, billing, returns, credit/debit processing, and customer service.
• Define and enforce standardized sales processes across regions and channels, while managing approved local variations.
• Establish and track OTC KPIs (e.g., order cycle time, perfect order rate, OTIF/fill rate, billing accuracy, dispute resolution cycle time, and DSO drivers).

Solution Design

Lead design decisions across:

• Sales document types, item categories, copy control, and partner determination
• Pricing procedures, condition techniques, and rebate/settlement processes (if applicable)
• Billing types, billing plans/milestones, and invoicing/output requirements
• Credit and debit memo processes
• Ensure alignment with revenue recognition, tax, and compliance requirements in collaboration with Finance.
• Create and review functional specifications for enhancements, integrations, and outputs.

Integrations & Cross-Functional Alignment

Collaborate closely with:

• Finance (FI/CO) for billing, revenue recognition, tax, and profitability
• Customer master/data governance teams for partner roles and hierarchies
• Customer/dealer portal teams
• Validate end-to-end processes across integrated systems (EDI, middleware, carriers, tax engines, and payment platforms).

Reporting, Controls & Security

• Define reporting requirements (e.g., billing status, blocks, pricing overrides).
• Ensure appropriate controls are in place (approval workflows, audit trails, pricing governance).
• Partner with security teams to enforce segregation of duties (SoD) and role design.

Testing Leadership (Quality Gate Ownership)

• Own UAT strategy and execution; support SIT for end-to-end coverage.
• Develop and approve test scenarios, including standard and exception cases (e.g., backorders, partial deliveries, returns, cancellations, billing blocks, credit holds).
• Lead defect triage, prioritization, validation, and readiness sign-off.

Data Readiness

Define and validate:

• Customer master data (business partners, hierarchies)
• Material master sales views
• Pricing conditions, contracts, and discounts
• Migration scope for open orders, deliveries, and billing documents
• Establish post-go-live data governance, ownership, and quality controls.

Cutover & Go-Live Readiness

• Define OTC cutover strategy (open orders, delivery/billing cutoffs, output readiness, EDI coordination).
• Ensure downstream systems and partners are prepared.
• Lead hypercare support and stabilization efforts.

Change Management & Training

• Assess role impacts across sales, pricing, and billing teams.
• Review and approve training materials, job aids, and SOPs.
• Build and leverage a super-user network to drive adoption and compliance.

Vendor/SI Governance & Stakeholder Management

• Act as the primary SME for OTC design decisions and tradeoffs.
• Facilitate workshops, manage RAID logs, and resolve cross-functional issues.
• Provide clear communication on risks, dependencies, and go/no-go readiness.