SAP OTC Lead

JOB SUMMARY

The SAP OTC & SD Functional Lead is a hands-on leadership role within the SAP Center of Excellence (COE) in the Information Technology organization. This position provides functional and solution design leadership for the SAP S/4HANA platform, with primary responsibility for Order to Cash (OTC) and Sales & Distribution (SD) processes supporting Distribution and Vehicle Processing Center (VPC) operations.

This role partners closely with Distribution, VPC, Operations, IT, and Application Managed Services (AMS) teams, as well as other SAP functional leads, to ensure SAP OTC and SD solutions are designed and configured in alignment with SAP best practices, documentation standards, and business requirements. The role supports a high‑volume, complex supply chain environment within the automotive industry, with integration touchpoints to SAP VMS, PTP, and FI.

The SAP OTC & SD Functional Lead proactively collaborates with business stakeholders, AMS partners, and technical teams to stabilize solutions, reduce defects, and deliver enhancements. This role also plays a key part in driving standardization, guiding system enhancements, and supporting organizational change management related to SAP adoption.

ESSENTIAL FUNCTIONS

• Lead the end‑to‑end functional design for SAP OTC and SD processes, translating business needs into scalable SAP solutions that support Distribution and VPC operations.
• Facilitate workshops to gather, analyze, and document business requirements, including current‑state analysis and future‑state design.
• Partner with SAP COE team members to design and implement integrated SAP solutions addressing complex business and technical requirements.
• Provide functional leadership across the full solution lifecycle, including design, configuration, testing, defect resolution, and post‑go‑live support.
• Serve as a key contributor to the functional design and oversight of WRICEF objects supporting OTC, SD, and related operational processes.
• Collaborate with AMS partners to manage incidents, enhancements, and continuous improvement initiatives, ensuring timely resolution and quality outcomes.
• Support integration across SAP modules, including SD, VMS, PTP, MM, and FI, ensuring seamless end‑to‑end business execution.
• Guide development teams by defining functional specifications and reviewing solution designs for new initiatives and enhancements.
• Research SAP releases, patches, and OSS Notes, recommending and supporting applicable improvements.
• Provide functional expertise to support organizational change management and user adoption of SAP OTC and SD solutions.
• Work closely with Architecture, Development, BASIS, Security, and AMS teams to deliver high‑quality, compliant solutions.
• Communicate complex concepts clearly and effectively to both technical and non‑technical stakeholders.
• Ensure responsible handling of customer and consumer data in compliance with data privacy policies and procedures.

QUALIFICATIONS

Education and Experience

• Bachelor’s degree required; equivalent education and experience will be considered.
• 8+ years of SAP functional experience with a strong focus on Sales & Distribution and Order to Cash.
• Demonstrated experience leading at least one end‑to‑end SAP S/4HANA or SAP ERP implementation, including post‑go‑live support.
• Strong experience creating and maintaining process flows, functional design documents, and solution specifications.
• Hands‑on configuration expertise in SAP SD, including pricing, billing, delivery, credit, and integration points.
• Working knowledge of SAP VMS and its integration with SD and FI within a distribution or automotive environment.
• Strong preference for SAP standard functionality with a mindset toward simplification and standardization.
• Excellent communication, collaboration, and stakeholder‑management skills.
• Proven ability to manage complexity, prioritize work, and drive results in a fast‑paced environment.
• Strong analytical and problem‑solving skills with attention to detail.
• Ability to influence business and IT stakeholders and provide actionable business insight.
• SAP certifications are a plus.