SAP OTC Solution Architect / Process Lead

Kforce has a client that is seeking an SAP OTC Solution Architect/Process Lead in Chesterfield, MO. Responsibilities:

• Own and lead the end-to-end design of global
• Order-to-Cash processes across the customer lifecycle
• Design solutions covering quotation and quote management; Customer and partner management; Sales order management; Product and customer pricing; Pricing conditions, discounts, promotions, and agreements; Credit management and credit exposure; Order holds and releases; Availability and fulfillment integration; Delivery and shipment integration; Billing and invoicing; Returns and refunds; Rebates and incentives; Intercompany and cross-company transactions; Dispute and credit/debit memo processes; And integration with Accounts Receivable and financial processes
• Develop solutions that balance global process standardization with legitimate local business requirements
• Identify opportunities to simplify processes, eliminate manual workarounds, and improve automation and controls
• Ensure proposed solutions consider the complete business process rather than optimizing individual SAP transactions or modules
• Define the end-to-end customer and commercial process across Salesforce CRM, SAP eCommerce/customer platforms, SAP S/4HANA, and related systems
• Establish clear ownership and integration boundaries between CRM, eCommerce, SAP, and other applications
• Facilitate business workshops with process owners, SMEs, and stakeholders to understand current-state processes and define future-state capabilities
• Translate business requirements into clear, actionable functional requirements and solution designs
• Create and maintain high-quality solution documentation including end-to-end process flows, business process diagrams, functional specifications, solution design documents, process narratives, business requirements, integration requirements, data requirements, decision logs, process controls, business rules, and test scenarios

Requirements:

• 10+ years of SAP experience, with significant experience in SAP SD/Order-to-Cash
• Strong hands-on experience with SAP S/4HANA OTC
• Demonstrated experience designing end-to-end business processes, not simply configuring individual SAP transactions
• Strong experience creating process flows, functional specifications, solution designs, and other business/IT documentation
• Strong experience with SIT, UAT, end-to-end testing, defect resolution, and business validation
• Proven experience facilitating business workshops and driving design decisions
• Experience working with APIs, integrations, middleware, and cross-system business processes
• Experience working with global business processes and multi-country implementations
• Experience developing and delivering training to business users
• Experience working with global system integrators and challenging/validating their proposed solutions
• Deep understanding of sales orders, quotations, pricing, contracts/agreements, credit management, deliveries and fulfillment integration, billing, returns, credit/debit memos, rebates/incentives, and accounts receivable integration
• Strong understanding of integration between SAP S/4HANA and Salesforce CRM and/or eCommerce platforms
• Strong understanding of master data dependencies including customer/business partner, product/material, pricing, and organizational data