Production Operations
Functional & Technical Expertise
Leadership & Soft Skills
Roles & Responsibilities
Functional Leadership
Resolve incidents, service requests, and production issues.
Analyze and fix batch management, process orders, production orders, BOM, routing, recipe, and work center issues.
Perform root cause analysis for recurring incidents.
Coordinate with business users, key users, and technical teams.
Support month-end and year-end production activities.
Monitor interfaces and batch jobs related to production planning.
Global Label Management Configuration / Support preferable.
Support enterprise labeling solutions integrated with SAP such as:
Transform and SAP's own solution SAP GLM Report Symbols configuration and related developments on custom labels Troubleshoot label printing issues.
Support printer configuration and label templates.
Ensure compliance with regulatory and customer-specific labeling requirements.
Support barcode, QR code, RFID, GS1, and serialization requirements.
Coordinate with manufacturing sites globally for label deployment.
AMS Operations
Manage SLA and KPI compliance.
Handle incident, problem, change, and service request processes as per ITIL.
Conduct ticket trend analysis and continuous improvement initiatives.
Prepare weekly/monthly service reports.
Participate in on-call and hypercare support when required.
AMS Experience Expected
Incident Management
Service Request Management
Problem Management
Change Management
Release Management
SLA Monitoring
Root Cause Analysis (RCA)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.