SAP S/4HANA Production Support Project Manager (W2 Position)

Role:SAP S/4HANA Production Support Project Manager (W2 Position)

Location: Dearborn, MI.(Hybrid)

Duration: 12+ Months

Experience: 6+ Years

JD:

What You'll Do

• • Serve as the primary point of contact for BOBM IT L1 support activities across the SAP S/4HANA production environment.
  • Own end-to-end support workflows in JIRA, ServiceNow, and CALM-managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context.
  • Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders. Finance & Integration Support
  • Assist BOBM finance team with month-end close activities, intercompany transactions, banking, accounting, treasury, Wall Street, Backline, MICS, Vertex, and Monex processes.
  • Support SAP integration efforts across master data management, purchasing and supplier interfaces, API/middleware connections, and ASN (Advance Shipping Notice) processes.
  • Support SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications). Training & Enablement
  • Support BOBM SAP training and certification tracking, coordinate job aid availability, and schedule training sessions across workstreams.
  • Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.

Skills Required:

• SAP ERP, Change Management, SAP S4 HANA, Java, SAP, API, Jira

Skills Preferred:

• • SAP Activate methodology or project management certification.
  • SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules.
  • Experience with ITIL-based incident/problem/change management frameworks.
  • Familiarity with automotive/battery manufacturing operations.

Experience Required:

• • Experience: 5+ years of hands-on experience with SAP ERP (S/4HANA) and 10+ years leading end-to-end IT project management-planning, executing, and delivering complex technology projects on time and within scope.
  • Cloud Background: At least one full-lifecycle implementation of SAP S/4HANA Public Cloud.
  • Production Support Expertise: Demonstrated experience in L1/production support, incident management, and use of SAP Cloud ALM (CALM), ServiceNow, and JIRA for ticketing, workflow, and issue tracking.
  • Reporting & Visibility Tools: Proven ability to build and maintain dashboards and scorecards for project status, incident metrics, and KPI tracking.
  • Technical Skills: Proficiency in accounting, treasury, banking, master data management, purchasing and supplier integrations, API/interface management, ASN, and middleware platforms.
  • Soft Skills: Strong stakeholder management, communication, and organizational skills; ability to manage multiple concurrent workstreams under tight timelines.

Experience Preferred:

• Clound background- SAP S/4Hana Public Cloud SAP CLOUD ALM, BOBM Workstreams.

Additional Information :

• 3 days on site"