V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
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Position Description:BlueOval Battery Park Michigan (BOBM) is a client plant helping power the next generation of client vehicles. As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across BOBM's business functions. You will bring structure, visibility, and rapid issue resolution to a fast-moving, multi-workstream environment spanning Finance, MDM, Purchasing, HR, Supply Chain Collaboration, Warehouse, ASN, and Banking. This is a great opportunity to sharpen your project management, production support, and cross-functional leadership skills while making a real impact on a next-generation manufacturing facility. What You'll Do L1 Production Support & Incident Management • Serve as the primary point of contact for BOBM IT L1 support activities across the SAP S/4HANA production environment. • Own end-to-end support workflows in JIRA, ServiceNow, and CALM—managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context. • Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders. Finance & Integration Support • Assist BOBM finance team with month-end close activities, intercompany transactions, banking, accounting, treasury, Wall Street, Backline, MICS, Vertex, and Monex processes. • Support SAP integration efforts across master data management, purchasing and supplier interfaces, API/middleware connections, and ASN (Advance Shipping Notice) processes. • Support SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications). Training & Enablement • Support BOBM SAP training and certification tracking, coordinate job aid availability, and schedule training sessions across workstreams. • Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.
Skills Required:SAP ERP, Change Management, SAP S4 HANA, Java, SAP, API, Jira
Skills Preferred:• SAP Activate methodology or project management certification. • SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules. • Experience with ITIL-based incident/problem/change management frameworks. • Familiarity with automotive/battery manufacturing operations.
Experience Required:• Experience: 5+ years of hands-on experience with SAP ERP (S/4HANA) and 10+ years leading end-to-end IT project management—planning, executing, and delivering complex technology projects on time and within scope. • Cloud Background: At least one full-lifecycle implementation of SAP S/4HANA Public Cloud. • Production Support Expertise: Demonstrated experience in L1/production support, incident management, and use of SAP Cloud ALM (CALM), ServiceNow, and JIRA for ticketing, workflow, and issue tracking. • Reporting & Visibility Tools: Proven ability to build and maintain dashboards and scorecards for project status, incident metrics, and KPI tracking. • Technical Skills: Proficiency in accounting, treasury, banking, master data management, purchasing and supplier integrations, API/interface management, ASN, and middleware platforms. • Soft Skills: Strong stakeholder management, communication, and organizational skills; ability to manage multiple concurrent workstreams under tight timelines.
Experience Preferred:Clound background- SAP S/4Hana Public Cloud SAP CLOUD ALM, BOBM Workstreams.
Education Required:Bachelor's Degree
Additional Information :3 days on site
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.