Job Description
Kforce has a client in New Brunswick, NJ that is seeking a SAP Service Delivery Manager.
Summary:
The role will oversee, application enhancements, AMS operations, transition activities, service performance, and client relationships. The SAP Service Delivery Manager should be comfortable working across both business and technical teams and have the leadership skills to manage delivery through steady-state operations.
Job Responsibilities:
- Lead day-to-day SAP AMS operations, ensuring SLA/KPI performance, service quality, and client satisfaction across functional and technical teams
- Oversee SAP application enhancement delivery, from requirements and planning through testing, production, and post-go-live support
- Lead SAP transition and knowledge-transfer activities, including planning, readiness, risk management, and the move from hypercare to steady-state AMS
- Serve as the primary operational contact for client business and IT stakeholders, managing escalations and providing clear communication on service performance, risks, and delivery progress
- Lead and engage with SAP functional and technical teams, ensuring effective collaboration across onshore/offshore locations, resource alignment, knowledge retention, and continuous skill development
- Drive continuous improvement across SAP AMS, reducing recurring incidents, improving productivity, and simplifying support processes through root-cause analysis and an effective operating model
Requirements:
- 10+ years of experience supporting large SAP application development, implementation, and support in pharmaceutical, life sciences, or other regulated environments, with an understanding of GxP, validation, compliance, and documentation requirements
- SAP Business & Techno-Functional Expertise: Strong knowledge of SAP processes across manufacturing, supply chain, procurement, quality, warehouse, and finance, with the ability to work across functional, development, integration, Basis, and security teams
- Strong understanding of IT service management, including incident, problem, change, release, and SLA management and ability to translate business requirements into practical SAP solutions while balancing regulatory, technical, and operational needs
- Strong client-facing and stakeholder-management experience
- Experience managing onshore/offshore or geographically distributed teams
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Numbers & Facts
| Location | New Brunswick, NJ |
| Industry | Financial Services |
| Salary | $85–$90 |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1962 |
| Website | http://www.kforce.com/ |
About Company
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.
Skills
- Biologyunmatched
- Biotech and Pharmaceuticalunmatched
- Business Skillsunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Delivery Managementunmatched
- Documentationunmatched
- Financeunmatched
- GxPunmatched
- IT Service Management (ITSM)unmatched
- Knowledge Transferunmatched
- Leadershipunmatched
- Legalunmatched
- Offshoringunmatched
- Performance Metricsunmatched
- Process Improvementunmatched
- Process Manufacturingunmatched
- Productivity Managementunmatched
- Purchasing/Procurementunmatched
- Regulationsunmatched
- Regulatory Complianceunmatched
- Release Management/Engineeringunmatched
- Requirements Managementunmatched
- Risk Managementunmatched
- Root Cause Analysisunmatched
- SAPunmatched
- SAP Administrationunmatched
- Service Deliveryunmatched
- Service Level Agreement (SLA)unmatched
- Short Messaging Service (SMS)unmatched
- Software Administrationunmatched
- Software Developmentunmatched
- Supply Chainunmatched
- Warehousingunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder