SAP Support Lead - Mfg Operations

BravoTech

Hartford, CT

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JOB DETAILS

SKILLS

Atlassian JIRA, Communication Skills, Continuous Improvement, Cross-Functional, Documentation, Establish Priorities, Identify Issues, Incident Management, Inventory Management, Leadership, Maintenance Services, Manufacturing, Manufacturing Operations, Manufacturing Process Planning, Manufacturing/Industrial Processes, Materials Management, Mentoring, Offshoring, Problem Solving Skills, Process Improvement, Production Control, Production Planning, Production Support, Quality Management, Root Cause Analysis, SAP, SAP MM, Service Level Agreement (SLA), ServiceNow, Software Patches, Supply Chain Operations, Systems Administration/Management, Team Lead/Manager, Testing, Time Management, United States Citizen

LOCATION

Hartford, CT

POSTED

30+ days ago

- Hybrid in Hartford, CT- MUST be US Citizen Job Title: SAP Support Lead Manufacturing Operations
Overview:
We are seeking an experienced SAP Support Lead to oversee production support and continuous improvement initiatives across our SAP landscape, with a focus on Manufacturing Operations. This role will lead day-to-day support activities, ensure system stability, and partner closely with business stakeholders to optimize manufacturing processes within SAP.

Key Responsibilities:

Lead SAP production support for Manufacturing Operations, ensuring system availability, performance, and issue resolution
Act as the primary point of contact for SAP-related incidents, service requests, and escalations
Manage and prioritize support tickets (L2/L3), ensuring timely resolution and adherence to SLAs
Collaborate with business users in manufacturing, supply chain, and operations to understand issues and implement solutions
Drive root cause analysis and implement preventative measures to reduce recurring issues
Coordinate with cross-functional teams (functional, technical, Basis, integration) to resolve complex issues
Support and enhance SAP modules such as PP (Production Planning), MM (Materials Management), QM (Quality Management), and WM/EWM
Oversee transport management, testing, and deployment of fixes and enhancements
Ensure proper documentation, knowledge sharing, and support processes are maintained
Lead and mentor a team of SAP support analysts or offshore resources
Partner with business stakeholders to identify opportunities for process improvements and system optimization
Support system upgrades, patches, and enhancements in coordination with IT teams

Required Qualifications:

7+ years of experience in SAP support or functional roles, with strong focus on Manufacturing
Deep knowledge of SAP modules such as PP, MM, QM, and/or WM/EWM
Experience leading production support teams and managing ticket queues
Strong understanding of manufacturing processes (production planning, shop floor execution, inventory management)
Experience with incident management tools (e.g., ServiceNow, Jira)
Ability to perform root cause analysis and troubleshoot complex system issues
Excellent communication skills and ability to work with both technical and business stakeholders

About the Company

BravoTech

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