SAP Tivoli Consultant - Remote

SAP Tivoli Consultant

Main Sail LLC is looking for an SAP Tivoli Consultant for a multi-year SAP production support contract.

Key responsibilities include:

• Support day-to-day Tivoli operations by monitoring alerts, executing runbooks, performing basic troubleshooting, and escalating effectively to keep services stable.
• Monitor dashboards/queues and respond to events/alerts; perform initial triage and ticket creation with correct categorization and impact.
• Execute runbook procedures (service restarts, agent checks, job reruns, basic backup restores) within approved change/incident processes.
• Validate agent health and connectivity; perform basic installs/upgrades under guidance and document outcomes.
• Support event hygiene: acknowledge/close alerts, attach evidence, and ensure alert-to-ticket correlation is accurate.
• Assist with schedule/job operations (if applicable): monitor job failures, rerun/restart jobs, validate dependencies, and communicate status.
• Assist with backup operations (if applicable): verify nightly results, investigate common failures, and support small restore requests.
• Maintain knowledge articles, troubleshooting notes, and shift handover summaries.

Required Skills:

• Active Secret Clearance
• Experience using IBM Tivoli tools
• Experience maintaining job schedules
• Experience maintaining and create jobs based on functional team input
• Experience troubleshooting job failures and alerts
• Ability to coordinate with functional teams to review failures
• Ability to maintain relevant documentation

Work Location: 100% Remote

Period of Performance: 1 base year, 4 client option years

** Citizenship requirements with active eligibility from government background investigation required **