SAS Customer Service Specialist, SAS

Best Buy

Carlsbad, California

JOB DETAILS
SKILLS
Billing, Customer Experience, Customer Support/Service, Follow Through, High School Diploma, International Sales, Organizational Skills, Product Shipments, Purchase Orders, Reconciliation, Retail Sales, Sales, Sales Support, Shipping/Receiving, Telephone Skills, Time Management, Transaction Processing/Management, Warehousing
LOCATION
Carlsbad, California
POSTED
26 days ago

What does a Pacific Sales Customer Service Specialist do?

This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.

As a Pacific Sales Customer Service Specialist, you will:

  • Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
  • Following sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
  • Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
  • Answer incoming calls, prepare shipping invoices
  • Complete Report reconciliation such as calling report, etc. and daily deposit entry
  • Maintain ongoing organization of the Customer Service work center
  • Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.
What are the Professional Requirements of a Pacific Sales Customer Service Specialist?
Basic Qualifications:
  • High School Diploma or equivalent
  • 1 year customer service or other retail sales experience
Preferred Qualifications:
  • Associate degree or above in Business Management or related field
<
What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/