Satellite Office Clerical

Eastern Idaho Public Health is seeking a motivated and detail-oriented Customer Service Representative / Clerical to support operations at our Driggs Office (Teton County, ID). This position provides a wide range of administrative and customer service duties with a focus on public health programs. It requires strong communication skills, attention to detail, and the ability to work independently with sound judgment.

Location: Driggs, Idaho (Teton County)

Schedule: Monday - Thursday, 32 hours/week

Position Type: Part Time - Tier 1 Benefits Eligible

What You'll Do:

• Greet and assist clients in a professional, welcoming manner
• Answer phone calls, respond to inquiries, and route messages appropriately
• Schedule and confirm appointments per clinic workflow and program guidelines
• Enroll clients in eligible programs and verify completion of required documentation
• Collect payments and donations, issue receipts, reconcile daily funds, and prepare deposits
• Maintain accurate electronic records and data entry across multiple systems
• Assist with supply inventory, ordering, and reporting
• Support offsite clinics and community outreach events as needed
• Serve as the primary contact for facility maintenance needs

What We're Looking For:

• Good knowledge of business English, grammar, and phone etiquette
• Ability to work with the public and provide excellent customer service
• Experience applying policies, handling complaints, and using computerized systems
• Familiarity with health-related office procedures is a plus
• Bilingual skills preferred (Spanish)

Preferred Qualifications:

• High school diploma or equivalent
• Previous experience in administrative or clerical roles, preferably in a health or human services setting
• Competency with Microsoft Office and data entry platforms

EMERGENCY RESPONSE ROLE

Employees of Eastern Idaho Public Health serve in an Emergency Response Role and may be requested to respond to public health threats or emergencies in accordance with the District's Public Health Preparedness Plan. This may include working extended shifts, evenings, nights, weekends, or performing duties that differ from normal day-to-day responsibilities. Employees will not be asked, expected, or permitted to perform duties for which they are not trained or qualified.

Benefits

Eastern Idaho Public Health offers a comprehensive benefits package, including:

• Medical/Vision/Prescription Insurance (PPO, Traditional, or High Deductible Plan with or without HSA) - Tier 1 Premium rate - Learn more at https://ogi.idaho.gov/
• Dental Insurance - Tier 1 Premium rate
• Flexible Spending Account (FSA)
• Life Insurance (Employer-paid coverage equal to annual salary; additional voluntary coverage available)
• Public Employee Retirement System of Idaho (PERSI) - Learn more at www.persi.idaho.gov
• Paid Holidays (Currently 11 per year)
• Accrued Sick Leave & Vacation Leave (Increases with longevity)
• 401K and 457 Plans with Roth options available
• Ideal College Savings Plan

About Us

Eastern Idaho Public Health (EIPH) is dedicated to promoting Healthy People in Healthy Communities through education, prevention, and regulatory oversight. Learn more about our mission at www.eiph.id.gov.

Equal Opportunity Employer: Hiring decisions are made without regard to race, color, religion, national origin, sex, age, or disability.

Important Notice: Idaho's Public Health Districts operate as independent agencies, authorized by the State of Idaho. Employees of the District are not State of Idaho employees but receive benefits through the Office of Group Insurance.

Pre-employment Drug Testing: Pre-employment testing is required for all new hires, and job offers are contingent on the individual successfully passing the drug screening.

Join our team and help protect public health in Eastern Idaho! Apply today.