Communication Skills, Customer Support/Service, Dance, Dental Insurance, Health Plan, Leadership, Presentation/Verbal Skills, Restaurant, Retail, User Documentation, Vision Plan
JOB DESCRIPTION
Bathhouse is seeking a confident, guest-facing, and safety-oriented Sauna Master with strong leadership qualities to lead invigorating aufguss sessions and oversee the flow of the sauna experience. This position plays a highly visible role in shaping the guest journey, requiring exceptional customer service, clear communication, and the ability to calmly guide guests while maintaining a clean, safe, and well-managed sauna environment that promotes confidence and an elevated guest experience.
Extensive training is provided for this position.
RESPONSIBILITIES
- Prepare and perform Aufguss rituals for our daily schedule.
- Ensure that customers enjoy a well-thought-out and well-performed sauna experience.
- Guide and inform guests on cold plunging and sauna sessions, educating them about the health benefits and safe practices associated with these activities.
- Maintain dry, unobstructed floors and pathways to support guest safety, comfort, and relaxation.
- Serve as a knowledgeable presence within the space, confidently answering guest questions about Bathhouse offerings with warmth, discretion, and professionalism.
- Maintain the visual and operational standards of the amenities by promptly collecting used towels, water bottles, slides, and other guest items.
- Observe and report any maintenance or functionality concerns within the amenities areas, submitting service tickets to the Facilities team as needed.
QUALIFICATIONS
- Experience in dance, performance, martial arts, or other athletic or movement-related disciplines.
- Experience in and enthusiasm for customer service.
- Physical ability to perform in sauna temperatures (ranging from 175 - 185 degrees).
- Reliable, punctual, and professional.
- Strong verbal communication skills and a calm, guest-first demeanor.
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.
COMPENSATION & BENEFITS
- Compensation: $17/hour + gratuity
- Medical, Vision, and Dental insurance available for full-time employees.
- Complimentary unlimited admission to Bathhouse.
- Three "Plus One" guest passes per month.
- 50% discount on services, retail products, and restaurant offerings.