SBA Loan Servicing Manager

Position Summary

Peachtree Group is seeking an experienced Senior SBA 7(a) Loan Servicing Manager to provide senior-level oversight and management of the ongoing servicing, administration, and risk monitoring of the firm’s SBA 7(a) loan portfolio. This individual will serve as a subject matter expert on SBA servicing requirements and will be responsible for managing complex servicing matters, identifying and mitigating portfolio risk, and ensuring compliance with applicable SBA Standard Operating Procedures (SOPs), regulatory requirements, and internal policies.

The ideal candidate will bring broad, hands-on SBA 7(a) loan servicing expertise across performing and distressed assets, including collections, workouts, bankruptcy, foreclosure, REO, secondary market matters, SBA reporting, and guaranty purchase processes. This role requires strong credit judgment, a deep understanding of SBA requirements, and the ability to effectively partner with borrowers, legal counsel, credit, accounting, senior management, and other internal and external stakeholders.

Key Responsibilities

• Provide senior-level oversight of a portfolio of SBA 7(a) loans throughout the loan lifecycle, including post-closing servicing, ongoing monitoring, modifications, workouts, liquidation, and payoff.
• Serve as a subject matter expert on SBA 7(a) servicing requirements, ensuring adherence to current SBA SOPs, loan authorization terms, internal policies, and applicable regulatory requirements.
• Manage collection activities ranging from routine delinquency management through complex default situations involving litigation, foreclosure, and other recovery actions.
• Lead borrower workout negotiations, restructurings, deferments, and other resolution strategies, coordinating closely with internal and external counsel to ensure all required legal documentation is appropriately prepared and executed.
• Manage bankruptcy matters involving SBA borrowers, including coordinating with counsel, monitoring proceedings, protecting lender and SBA interests, and ensuring required actions and documentation are completed.
• Oversee legal monitoring and reporting requirements in accordance with applicable SBA guidelines and internal policies.
• Manage servicing matters involving receiverships and ensure compliance with applicable SBA requirements throughout the process.
• Oversee REO and other acquired asset management, including property oversight, valuation, disposition strategy, and coordination with brokers, legal counsel, and other third-party professionals.
• Conduct and/or coordinate physical inspections of underlying collateral across the portfolio; nationwide travel may be required.
• Monitor portfolio performance and proactively identify emerging credit, collateral, operational, and compliance risks.
• Oversee loan compliance monitoring, including hazard and liability insurance, property and ad valorem taxes, franchise requirements, ownership changes, collateral documentation, financial statements, tax returns, and other required borrower reporting.
• Review borrower financial performance, financial statements, tax returns, cash flow, and other documentation to identify deteriorating credits and recommend appropriate servicing strategies.
• Review and approve or recommend complex servicing actions, including loan modifications, assumptions, collateral releases or substitutions, ownership changes, deferments, restructurings, and other borrower requests in accordance with delegated authority and SBA requirements.
• Prepare and/or oversee secondary market repurchase requests and coordinate the associated documentation and approval process.
• Prepare and review SBA guaranty purchase documentation, including UPP/CPC packages, liquidation plans, wrap-up reports, and other required SBA submissions, with a focus on maintaining documentation necessary to preserve the SBA guaranty.
• Maintain a strong working knowledge of SBA 172 and 1502 reporting requirements and support timely, complete, and accurate reporting across the portfolio.
• Understand the financial implications of servicing decisions and delays, including how servicing actions or inaction may impact company income, recoveries, expenses, and overall portfolio economics.
• Maintain a working understanding of warehouse facility and securitization eligibility requirements and consider potential implications when evaluating servicing actions.
• Coordinate with legal, accounting, credit, management, and other internal and external professionals on complex servicing, workout, liquidation, and asset management matters.
• Maintain comprehensive and accurate servicing documentation within loan servicing and document management systems.
• Serve as a key point of contact for internal and external audits, SBA reviews, and regulatory examinations related to loan servicing activities.
• Analyze portfolio data and servicing trends to identify emerging risks, process improvements, and opportunities to strengthen controls and operational efficiency.
• Develop, enhance, and maintain servicing policies, procedures, controls, and best practices consistent with SBA requirements and the organization’s risk management framework.
• Provide guidance, training, and mentorship to junior servicing professionals and serve as an escalation point for complex borrower and servicing matters.
• Partner cross-functionally with originations, underwriting, closing, credit, accounting, legal, and senior leadership to ensure effective management of the SBA portfolio.
• Provide management with regular reporting and updates regarding portfolio performance, delinquent and criticized assets, servicing activity, recovery efforts, and emerging risks.

Qualifications

• 5+ years of experience in SBA lending, commercial loan servicing, special assets, portfolio management, or a related lending function, with significant hands-on experience supporting SBA 7(a) loans.
• Broad knowledge of SBA 7(a) servicing across performing, delinquent, defaulted, and liquidating loans.
• Demonstrated expertise in current SBA servicing and liquidation requirements and applicable SBA Standard Operating Procedures.
• Significant experience with collections, borrower workouts, bankruptcy, foreclosure, litigation, receiverships, REO, and other complex servicing matters.
• Experience preparing or reviewing SBA guaranty purchase packages, UPP/CPC packages, secondary market repurchase requests, and related SBA documentation.
• Working knowledge of SBA 172 and 1502 reporting requirements.
• Thorough understanding of commercial loan documentation, collateral perfection, lien positions, insurance requirements, and servicing compliance.
• Strong credit and financial analysis capabilities, including the ability to evaluate borrower financial statements, cash flow, collateral, and overall credit performance.
• Understanding of the financial implications of loan servicing decisions and a working knowledge of warehouse facility and securitization eligibility considerations.
• Proven ability to independently manage complex matters, exercise sound judgment, and appropriately escalate material risks.
• Strong written and verbal communication skills with the ability to effectively interact with borrowers, attorneys, regulators, senior management, and other stakeholders.
• Excellent organizational and project management skills with the ability to manage multiple complex matters and competing deadlines.
• Proficiency with commercial loan servicing systems, document management platforms, and Microsoft Office Suite, particularly Excel.
• Bachelor’s degree in finance, accounting, business administration, real estate, or a related discipline preferred.

Preferred Qualifications

• Advanced knowledge of the current SBA SOP governing 7(a) loan servicing and liquidation.
• Experience with SBA E-Tran, SBA One, and other SBA lending and reporting platforms.
• Experience managing criticized, classified, defaulted, and liquidating SBA credits.
• Prior experience within a bank, non-bank SBA lender, credit union, or other SBA lending institution.
• Experience developing servicing policies, procedures, controls, and portfolio reporting.
• Previous experience mentoring, training, or providing functional leadership to loan servicing professionals.