SCADA Systems & IS Analyst

SCADA Systems & IS Analyst

Salary

$8,270.08 - $9,832.59 Monthly

Location

420 College Street SE, Lacey, WA

Job Type

Full Time

Job Number

2026-00041

Department

Finance

Division

Information Services

Opening Date

10/05/2026

Closing Date

10/19/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

BASIC PURPOSE

Reporting to the Information Services Manager, under general direction, this position is responsible for configuring, programming, and maintaining the Supervisory Control and Data Acquisition (SCADA) systems within the Citys Public Works infrastructure, and providing end user technical support in computer systems and software application. This position is also responsible for duties including, but not limited to, researching, recommending and implementing technologies relating to SCADA systems; installing, upgrading, and troubleshooting problems with network and workstation operating systems (e.g. personal computers, printers, scanners, etc.); planning and implementing the schedule of system upgrades; managing the Public Works departments mobile phones and mobile device management system; maintaining record of assets for personal computer inventory; recording all technical support through IT Service Management (ITSM) ticketing system; completing basic and advanced or non-routine repair to hardware; and performing routine file backups/file restoration for shared information processing systems.

Please note: The Hiring Manager reserves the right to make changes to this posting at any time.

First round interviews are tentatively scheduled for November 9, 2026.

Second round interviews are tentatively scheduled for November 18, 2026.

• This recruitment may be used to fill other positions of the same job classification. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next six (6) months.*

ESSENTIAL DUTIES AND RESPONSIBILITIES

These duties include but are not limited to the following:

• Configure, program, and maintain SCADA systems to ensure optimal performance and reliability.
• Diagnose and resolve complex issues related to SCADA hardware and software.
• Implement system upgrades and enhancements to improve SCADA functionality and efficiency.
• Programs PLCs and other controllers used in sodium hypochlorite production, caustic injection, the telemetry system, and well and lift station operation.
• Provide technical support for IT-related issues within Operations, including hardware and software troubleshooting.
• Record all SCADA and IT support interactions within the IT Service Management (ITSM) ticketing system, identifying when issues need to be escalated to other technical staff.
• Manage and maintain records of SCADA system assets and IT equipment within Operations.
• Conduct routine file backups and restoration for SCADA systems and IT equipment as per established policies and procedures.
• Develop and provide training to personnel on the operation and maintenance of SCADA systems and related IT equipment.
• Ensure network system access, security, and availability for SCADA and IT systems within Operations.
• Assist in the development and implementation of the Citys overall SCADA system strategy. Assists the IS Manager with development of the City's disaster recovery and business continuity strategic plan as it relates to SCADA systems.
• Make recommendations for the purchase of new SCADA equipment and IT hardware/software, providing cost analysis and suitability assessments.
• Monitor and report on the performance and security of SCADA systems.
• Supports the development of project schedules, plans, lessons learned and other key deliverables; facilitate the execution and completion of assigned deliverables and tasks, develop and execute training plans, and identify and report project issues, risks and other concerns by input and review of regular project status reports.
• Serves as a business stakeholder in project implementation to ensure application requirements align to the process models defined by Management and recommend changes to business requirements where applicable.
• Serves as a key advocate for end users during the project; gather and analyze input about overall change performance and document lessons learned and alterations made to the change management process.

QUALIFICATIONS

REQUIRED QUALIFICATIONS:

Seven (7) years of recent professional increasingly responsible experience in the analysis, design, implementation, programming and support of complex computer systems or recent experience in SCADA programming management.

OR

Associates Degree in Computer Science, Information Technology, or related field AND five (5) years of recent professional increasingly responsible experience in the analysis, design, implementation, programming and support of complex computer systems or recent experience in SCADA programming management.

OR

Bachelor's Degree in Computer Science, Information Technology, or related field AND three (3) years of recent professional increasingly responsible experience in the analysis, design, implementation, programming and support of complex computer systems or recent experience in SCADA programming management.

• May have a combination of experience, education, and training that would substitute for the above

requirements.

PREFERRED QUALIFICATIONS:

• Specific certifications in SCADA systems, PC Technician, Microsoft, and ITIL preferred.

SPECIAL REQUIREMENTS OR LICENSE(S):

• Must pass a thorough background investigation (including fingerprints) and successfully complete reference checks.
• Must maintain a level of physical and mental fitness necessary to perform the essential functions of the position, with or without a reasonable accommodation.
• Must be attentive to job safety considerations and follow all required safety policies, procedures, and techniques.
• Must possess a valid Washington State driver's license at time of hire OR must obtain within thirty (30) days from date of hire, and must have a driving record acceptable to the City and the City's insurance carrier; OR must be able to provide own transportation to and from job, meetings, and related job sites.
• Verification of identity and United States work authorization must be completed as required by the Immigration Reform and Control Act.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• SCADA systems.
• IT support, particularly in a workshop or industrial environment.
• Principles, practices and techniques of computer hardware/software and Windows operating systems.
• Principles of customer service and public relations.
• Research methods and report presentation.
• Effective oral and written communication principles and practices.
• Standards within the City organization as they relate to technology systems.
• IT Service Management (ITSM) Ticketing systems.
• Current methods for managing computer hardware and software.
• Industry standard documentation and record keeping techniques.
• Project management techniques and principles.
• Principles and concepts regarding development and maintenance of system documentation
• Legal requirements/statues/ordinances pertaining to computer operations, confidentiality, and security.
• System design techniques (access methods, data base file structures, programming).

Skill in:

• Configuration, programming, and maintenance of SCADA systems.
• Operation of PC workstations, Windows operating systems, network connections and peripheral equipment (e.g. monitors, printers, plotters, GPS units, CD-ROM, etc.).
• Assisting employees with varying levels of computer expertise in the operation of hardware and software.
• Diagnosing, repairing and troubleshooting all computer equipment, network related equipment, and peripherals used by the City.
• The use of diagnostic equipment and tools, and research methods.
• Learning new technologies, systems and software.
• Conflict resolution and consensus building.
• Logical analysis of overall system operations and problems.

Ability to:

• Diagnose and resolve complex technical issues in both SCADA and IT domains.
• Provide IT support, particularly in a shop or industrial environment.
• Provide customer service in a manner consistent with City philosophies, values, and standards.
• Coordinate and carry on a number of activities simultaneously under often stressful and busy conditions. Prioritize work to meet deadlines.
• Develop and maintain clear and concise documentation.
• Communicate effectively and efficiently both orally and in writing and demonstrate a high level of tact to ensure a continued good working relationship with customers.
• Follow complex oral and written instructions.
• Demonstrate regular, reliable attendance.
• Think logically and analyze technical information, including written manuals, computer/equipment mechanisms and parts.
• Clearly and concisely communicate technical information to City employees of all levels of technical sophistication.
• Develop and present training to individuals or groups of users on the operation and maintenance of the Citys hardware, software, and other related systems.
• Plan and conduct major computer and/or network hardware and software conversion projects, while minimizing the effect on City operations.
• Proficiently perform installation, maintenance, repair and problem diagnosis for complex internal computer hardware and wide variety of software applications often with limited resources.
• Work independently as a member of a customer focused and service-oriented team.
• Install and operate a wide variety of business applications and productivity software currently used by the City.
• Work under pressure and adapt to changing environments.
• Apply project management techniques and principles.
• Test and de-bug systems and programs.
• Plan and complete complex information systems development and maintenance projects.
• Effectively use software engineering tools such as logic diagrams, data models, and application generators.
• Install, upgrade and troubleshoot software applications.
• Create backup and disaster recovery operation plans.

The City of Lacey understands the importance of benefits and offers a competitive and full benefits package for all regular full-time employees.

Generally, represented employees may receive some, or all, of the benefits listed below, based on their union contracts. Those employees should consult their union agreements for specific information about their benefits, which can be found on the City web page here.

Medical Insurance Benefits:

• Medical - Choice of Regence BlueShield (PPO) or Kaiser Permanente (HMO) plans offered through the Association of Washington Cities (AWC) Trust.

The employer pays 100% of employees monthly premiums and 90% of qualified dependent/domestic partners premiums.

• Vision - VSP with low co-pays
• Dental - Choice of Willamette or Delta Dental plans and orthodontia coverage.
• Employee Assistance Program (EAP) - Program that provides resources to employees, their immediate family (including dependent children) and anyone living in the employee's household. The EAP can provide help with matters such as stress/anxiety, parenting, grief, workplace issues, legal services, financial services, and more.

Life Insurance & Long Term Disability & Accidental Death and Dismemberment

• Employer paid life insurance plan
• Employer paid long term disability plan
• Employer paid accidental death and dismemberment plan

Leave Benefits:

• Vacation (which increases with years of service)
• 96 Hours Vacation on Accrual Basis for Non-Represented Non-Supervisory Employees, LPOG Represented Employees
• 128 Hours Vacation on Accrual Basis After Second Year of Employment for LPMA Represented Employees & LPSMA Represented Employees
• 135 Hours Vacation on Accrual Basis for Non-Represented Supervisor or Management Employees

11 Paid Holidays Floating Holidays

• 2 Floating Holidays for Non-Represented Employees & LPSMA Represented Employees
• 1 Floating Holiday for LPOG & LPMA Represented Employees

8 Hours Sick Leave on Accrual Basis Per Month Jury Duty/Military Leave Bereavement Leave

• All benefits and accruals outlined in collective bargaining agreements can be found here: Policies, Union Contracts, Pay & Benefits - City of Lacey

Investment and Retirement Programs:

• State retirement pension plan - Includes employer paid contributions to the State of Washington State Department of Retirement Systems (DRS)
• 457 Deferred Compensation (voluntary)- two options MissionSquare and DRS
• Social Security benefit (for Public Employee Retirement Systems (PERS) covered staff) - Our Employee Benefits include employer paid contributions to Social Security and Employees pay the employee portion of Social Security tax.
• HRA/VEBA plan- A designated monthly amount (a City and/or employee contribution) is paid into a Health Reimbursement Arrangement (HRA) VEBA account. An HRA is a type of health plan savings account for your family's medical care expenses and premiums, which can be accessed during employment with the City or saved and used at separation or retirement.
• 1% Benefit - Employer provides a 1% contribution of your monthly salary pre-tax towards two options; 1) applied to insurance premium amount owed for dependent coverage or invested into a 457 deferred compensation account; OR a cash disbursement amount applied to your check monthly but the amount is taxed.

Voluntary Benefits:

• Optional plans for additional life insurance, disability, and accident coverage
• Flexible Spending Account (FSA) Plan - employees can contribute pre-tax contributions toward IRS allowed, qualifying medical and/or daycare expenses.

Wellness Program:

• The City has a robust employee Wellness program that offers a variety of resources and activities for employee well-being.

Flexible Working Arrangements:

• In recognition of Commute Trip reduction efforts, the City of Lacey provides flexible and alternative work schedules for many of our workforce positions.
• City Hall is within minutes driving from I-5 Exit 108, and within walking/biking distance from Park and Ride Transit Martin Way Location and the Chehalis Western Trail.

Tuition Reimbursement:

• The City promotes a learning environment and encourages opportunities for employees to continue to grow in their positions and careers. The City offers tuition reimbursement (as outline in City Personnel Policies) for eligible employees.

Public Service Loan Forgiveness Program (PSLF):

• Employees are also eligible to apply to The Public Service Loan Forgiveness Program. This program is a United States government program that was created under the College Cost Reduction and Access Act of 2007 to provide indebted professionals a way out of their federal student loan debt burden by working full-time in public service.
• Note: Regular part-time employees may be eligible for pro-rated benefits (medical/dental/vision) depending on the hours of work assigned to the position. Their spouses and dependents are not eligible for health insurance coverage.

01

INSTRUCTIONS: Please read the following instructions before you proceed in responding to the supplemental questions below. Answers to the supplemental questions will be evaluated by subject matter experts. You must answer each question in its entirety for it to be considered as a complete answer. You must also submit a cover letter and resume in order for your application to be considered complete. Please confirm your understanding of these instructions.

• Yes
• No

02

Applicants must be at least 18 years of age at the time of application. Are you at least 18 years of age?

• Yes
• No

03

Please select the option below that best describes how you meet the required qualifications of this position.

• Seven (7) years of experience.
• AA AND five (5) years of experience.
• BA AND three (3) years of experience.

04

Do you have specific certifications in SCADA systems, PC Technician, Microsoft?

• Yes
• No

05

If you answered yes to the previous question, please list your certifications below.

06

In detail, please describe your experience with SCADA systems.

07

Please describe your experience providing end user technical support in computer systems and software application use.

08

Please describe the approach that you take in troubleshooting complex computer issues.

09

What is the most complicated IT issue that you have been involved with? In your response, please include why it was complicated, your role in the resolution, and the outcome.

10

Please describe a time when you exhibited initiative and independence in support of your employer?

Required Question

Employer City of Lacey

Address 420 College Street SE

Lacey, Washington, 98503

Phone 360-486-8717

Website www.cityoflacey.org