Scaled Customer Success Manager

Scaled Customer Success Manager | Attio Careers

Orchestrate revenue agents with the new Workflows

• svg:last-child,>img:last-child]:pr-2 has-[>svg:first-child,>img:first-child]:pl-2 button-ghost group select-none text-[15px] before:absolute before:-top-px before:-right-1 before:-bottom-px before:-left-1" data-base-ui-navigation-menu-trigger="" tabindex="0" type="button">Platform

• CRM Platform

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/platform/ask">

Ask Attio

Search and create with AI

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/platform/ai">

AI

Native to your CRM

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/platform/data">

Data model

Sync and enrich your data

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/engineering/blog/introducing-universal-context">

Universal Context

The AI context layer

• Agents and automations

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/platform/automations">

Workflows

Orchestrate any revenue motion

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/platform/sequences">

Sequences

Personalized outreach

• Insights

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/platform/call-intelligence">

Call Intelligence

Record and analyze meetings

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/platform/reporting">

Reporting

Insights in real time

• Ecosystem

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/platform/developers">

Developer Platform

Build with the Attio MCP, API, and SDK

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/apps">

Apps & integrations

Connect all your favorite tools

• Get started

• svg:last-child,>img:last-child]:pr-1.5 has-[>svg:first-child,>img:first-child]:pl-1.5 button-ghost !text-sm mt-1 w-full justify-start whitespace-nowrap text-primary-foreground before:absolute before:-right-px before:-left-px before:-top-[7.5px] before:-bottom-[3.5px]" href="/help/reference/attio-101">Attio 101

• svg:last-child,>img:last-child]:pr-1.5 has-[>svg:first-child,>img:first-child]:pl-1.5 button-ghost !text-sm mt-1 w-full justify-start whitespace-nowrap text-primary-foreground before:absolute before:-right-px before:-left-px before:-top-[7.5px] before:-bottom-[3.5px]" href="Hire" rel="nofollow">https://attio.com/experts">Hire an expert

• svg:last-child,>img:last-child]:pr-1.5 has-[>svg:first-child,>img:first-child]:pl-1.5 button-ghost !text-sm mt-1 w-full justify-start whitespace-nowrap text-primary-foreground before:absolute before:-right-px before:-left-px before:-top-[7.5px] before:-bottom-[3.5px]" href="/startups">Startup program

• svg:last-child,>img:last-child]:pr-1.5 has-[>svg:first-child,>img:first-child]:pl-1.5 button-ghost !text-sm mt-1 w-full justify-start whitespace-nowrap text-primary-foreground before:absolute before:-right-px before:-left-px before:-top-[7.5px] before:-bottom-[3.5px]" href="/contact/sales">Talk to sales

• svg:last-child,>img:last-child]:pr-2 has-[>svg:first-child,>img:first-child]:pl-2 button-ghost group select-none text-[15px] before:absolute before:-top-px before:-right-1 before:-bottom-px before:-left-1" data-base-ui-navigation-menu-trigger="" tabindex="0" type="button">Resources

• Support

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/help">

Help center

Learn more about Attio's features

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/help/academy">

Academy

Essential Attio features explained

• Developers

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="https://docs.attio.com">

Developer docs

Start building Attio apps

• Partners

• svg:last-child,>img:last-child]:pr-2.5 has-[>svg:first-child,>img:first-child]:pl-2.5 button-ghost group h-fit w-full items-center justify-start gap-x-3 p-1.5 md:p-2 before:absolute before:-top-0.75 before:-right-1.75 before:-bottom-0.75 before:-left-1.75" href="/partners">

Partner programs

Developers, creators, consultants

• Company

• svg:last-child,>img:last-child]:pr-1.5 has-[>svg:first-child,>img:first-child]:pl-1.5 button-ghost !text-sm mt-1 w-full justify-start whitespace-nowrap text-primary-foreground before:absolute before:-right-px before:-left-px before:-top-[7.5px] before:-bottom-[3.5px]" href="/changelog">Changelog

• svg:last-child,>img:last-child]:pr-1.5 has-[>svg:first-child,>img:first-child]:pl-1.5 button-ghost !text-sm mt-1 w-full justify-start whitespace-nowrap text-primary-foreground before:absolute before:-right-px before:-left-px before:-top-[7.5px] before:-bottom-[3.5px]" href="/blog">Announcements

• svg:last-child,>img:last-child]:pr-1.5 has-[>svg:first-child,>img:first-child]:pl-1.5 button-ghost !text-sm mt-1 w-full justify-start whitespace-nowrap text-primary-foreground before:absolute before:-right-px before:-left-px before:-top-[7.5px] before:-bottom-[3.5px]" href="/engineering/blog">Engineering blog

• svg:last-child,>img:last-child]:pr-1.5 has-[>svg:first-child,>img:first-child]:pl-1.5 button-ghost !text-sm mt-1 w-full justify-start whitespace-nowrap text-primary-foreground before:absolute before:-right-px before:-left-px before:-top-[7.5px] before:-bottom-[3.5px]" href="/careers">Careers

• svg:last-child,>img:last-child]:pr-2 has-[>svg:first-child,>img:first-child]:pl-2 max-lg:h-11.5 max-lg:gap-x-2 max-lg:rounded-xl max-lg:px-3.5 max-lg:text-base max-lg:has-[>svg:last-child,>img:last-child]:pr-3 max-lg:has-[>svg:first-child,>img:first-child]:pl-3 button-ghost text-[15px] before:absolute before:-top-px before:-right-1 before:-bottom-px before:-left-1" href="/customers">Customers

• svg:last-child,>img:last-child]:pr-2 has-[>svg:first-child,>img:first-child]:pl-2 max-lg:h-11.5 max-lg:gap-x-2 max-lg:rounded-xl max-lg:px-3.5 max-lg:text-base max-lg:has-[>svg:last-child,>img:last-child]:pr-3 max-lg:has-[>svg:first-child,>img:first-child]:pl-3 button-ghost text-[15px] before:absolute before:-top-px before:-right-1 before:-bottom-px before:-left-1" href="/pricing">Pricing

svg:last-child,>img:last-child]:pr-2 has-[>svg:first-child,>img:first-child]:pl-2 max-lg:h-11.5 max-lg:gap-x-2 max-lg:rounded-xl max-lg:px-3.5 max-lg:text-base max-lg:has-[>svg:last-child,>img:last-child]:pr-3 max-lg:has-[>svg:first-child,>img:first-child]:pl-3 button-outline" href="Sign" rel="nofollow">https://app.attio.com/">Sign insvg:last-child,>img:last-child]:pr-2 has-[>svg:first-child,>img:first-child]:pl-2 max-lg:h-11.5 max-lg:gap-x-2 max-lg:rounded-xl max-lg:px-3.5 max-lg:text-base max-lg:has-[>svg:last-child,>img:last-child]:pr-3 max-lg:has-[>svg:first-child,>img:first-child]:pl-3 button-primary" href="Start" rel="nofollow">https://app.attio.com/welcome/sign-in">Start for free

Careers / GTM

[OP 18]

Scaled Customer Success Manager

Build scalable customer success programs that drive customer adoption, retention, and growth.

Location

New York [Hybrid]

Compensation

$125K - $165K·Offers Equity·OTE 80/20 split

Scaled Customer Success Manager

Build scalable customer success programs that drive customer adoption, retention, and growth.

Location

New York [Hybrid]

Engagement Type

Full-time

Compensation

$125K - $165K

Offers Equity

OTE 80/20 split

svg:last-child,>img:last-child]:pr-2 has-[>svg:first-child,>img:first-child]:pl-2 button-primary">Apply now

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. Weve raised $116M from some of the worlds best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.

We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. Were obsessed about the details and energized by the frontier.

If you want to do the best work of your career, this is the right place.

About the role

Customer Success is central to how we build, grow, and deliver value at Attio.

This isnt a traditional Customer Success role focused on managing a small portfolio of strategic accounts. Youll combine direct customer engagement with building scalable customer success programs that drive adoption, retention, and expansion across a broad customer portfolio. Youll partner with customers to solve complex challenges while designing repeatable programs, automations, and one-to-many initiatives that help us deliver an exceptional customer experience at scale.

What youll do

• Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion.

• Balance proactive one-to-many customer programs with targeted customer engagements.

• Build and evolve webinars, office hours, CRM clinics, and other scalable customer success programs.

• Use customer data and product insights to identify customer health, risks, and opportunities.

• Design automations and workflows that improve the customer experience and help Customer Success scale.

• Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to continuously improve the customer experience.

What youll bring

• 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.

• A passion for technology and a track record of coaching customers on how to get the most out of a complex software product.

• Proven success building scalable customer success programs while developing strong customer relationships.

• A data-driven approach to identifying customer needs, prioritizing work, and improving customer outcomes.

• Experience working at an early- or growth-stage startup.

• A builder mindset with a desire to create repeatable solutions and help Customer Success scale.

What does the hiring process look like?

• 30-minute introductory phone call with a member of our Talent team

• 30-minute interview with our hiring manager

• Case study interview

• Panel interviews with relevant stakeholders

• 30-minute closing conversation with our CEO

• Offer stage

Apply for this position

Platform

• Refer a team

New

• Changelog
• Gmail extension
• iOS app
• Android app

Company

• Customers
• Announcements
• Engineering blog

New

• Careers
• Manifesto
• Become a partner

Import from

• Salesforce
• Hubspot
• Pipedrive
• Zoho
• Excel
• CSV

Attio for

• Startups
• Deal flow

Apps

• Gmail
• Outlook
• Segment
• Mailchimp
• Slack
• Outreach
• Mixmax
• Typeform
• Zapier

Resources

• Startup program
• Help center
• Developers
• System status
• Hire an expert
• Downloads
• Trust Center

2026 Attio Ltd. All rights reserved.

Services AgreementPrivacy PolicyLLMs